Consumer Support Coordinator

Req ID: 73147

Job Location: Albuquerque Albuquerque NM

Areas of Interest: Consumer Banking

Pay Transparency Salary Range: Not available

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies

Bonus Type

Discretionary

Summary

Are you looking to join a company where people truly care about making a difference? BOK Financial is committed to achieving more together by bringing passion and customer focus to the business. Join us today as a Consumer Support Coordinator!

Job Description

The Consumer Support Specialist is primarily responsible for supporting the Consumer Delivery department in one or more of the following areas: Staffing, Shared Resource, Project Management, Employee Experience, and Client Experience. This role has tasks that are generally complex and diverse in nature requiring broad and comprehensive experience, skill, and knowledge of Bank's policies and practices. The Consumer Support Specialist operates independently and performs considerable coordination and follow-through; sets priorities and procedures for accomplishing work assignment.

Team Culture

We're passionate about what we do, and it shows. Working with our peers across the bank to help our clients achieve their financial goals is rewarding.

We've created a fun, safe space for our team to brainstorm, ask questions, and find solutions. Everyone is encouraged to share their ideas for positive change, no matter what role or level. There is genuine care and concern for a job well done, and we lift one another to become even better. If we can help each other achieve more, then it helps us all.

Recognition, integrity, and the desire to help others are our winning combination.

How You'll Spend Your Time

• You will identify FTE requirements and assist in creating a staffing strategy for Consumer Delivery & Shared Resources
• You'll assist leaders and Human Resources with the coordination of hiring, training, and onboarding of new employees
• You will prepare work schedules and collaborates with leadership to build accountability to adherence of the Attendance Guidelines
• You will provide Shared Resources reporting daily, weekly, and monthly to leadership
• You will manage and own the New Hire/Onboarding and RISE coordination
• You will be a liaison between the Consumer training team and Consumer Delivery leadership
• You'll build, plan, and execute a calendar of events and recognition for the year
• You will provide reporting and analytics around Client Experience surveys and scores

Education & Experience Requirements

This level of knowledge is normally acquired through completion of an Associate's Degree and 5 years of experienceor equivalent combination of education and experience.

• Advance knowledge of file maintenance
• Advanced PC and software application skills; ability to operate a 10 key by touch
• Good math skills and ability to understand/calculate percentages and fractions
• General understanding of basic accounting principles in order to monitor budget expenditures and maintain accurate expense records for accounts payable and internal audits
• Advance understanding of department operating practices and procedures
• Excellent interpersonal, verbal, and written communication skills including appropriate standards regarding letters, memorandum, composition, and proper telephone etiquette
• Advanced organizational skills
• Ability to handle multiple tasks simultaneously in a competent and professional manner
• Advance knowledge of file maintenance
• Knowledge of staff scheduling and workload distribution

Working Conditions & Physical Requirements

Office - Occasional Travel

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

If you are interested in a career with BOK Financial text "BOKF" to 25000 to engage with Olivia our virtual recruiting assistant.

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact [email protected] with any questions.