Consumer Support Specialist

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam. #LI-Remote

Plaid's suite of products empowers users to seamlessly link up with the applications of their choice. Our consumer support team works to support our consumers by acknowledging informing and empowering our consumers through every step of the linking or unlinking process. Our consumer support team handles a wide spectrum of issues spanning from technical queries to concerns regarding security and privacy. As the frontline interface between Plaid and our users we ensure a smooth and reliable experience for all.

In this role you'll wear multiple hats: prioritizing consumer ticket queues diagnosing issues collaborating across departments to find solutions and keep customers informed and working on team projects to streamline internal and external processes.

Responsibilities

• Supporting consumers with both technical and sensitive security concerns

• Logging and tracking consumer complaints

• Working cross-functionally with partners to resolve consumer inquiries

• Work on projects with the team to improve internal and external processes

Qualifications

• 1+ years of experience in a support role and ability to exude a genuine interest and passion for Support

• Effective communication (written and verbal)

• Strong attention to detail

• Proficient at working remotely

• Experience communicating technical issues to non-technical consumers

• Experience working with legal compliance and privacy partners

• Knowledge of DSR requirements

$64800 - $81000 a year

Target base salary for this role is between $64800 and $81000 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidate's work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at [email protected].

Please review our Candidate Privacy Notice here .