Contact Center Representative

Contact Center Representative 494234 Full-Time Closing on: Jul 14 2025 Enrollment Management Department: Enrollment ManagementSalary: $36,294 Description:Job Summary The Contact Center Representative answers incoming calls related to enrollment services, assists callers, and creates a ticket for the relevant department.Duties • Answers all incoming calls and provides callers with the information • Creates and submits a ticket to the relevant department if unable to answer a query • Assists students by answering general questions • Reviews and responds to emails • Reviews Smartsheet or updates on tickets, following up as necessary before completing and closing them • Assists the supervisor to train new and temporary staff members as necessaryMarginal Duties • Performs all other duties as assignedSupervisory Responsibilities Direct Reports: • None Delegation of Work: • N/A Supervision Given: • N/AKnowledge, Skills and Abilities Knowledge: • Knowledge of commonly referred to processes, policies, and procedures within the university and related trends, issues, and accepted practices Skills: • Good technical skills, including proficiency in MS Office and PeopleSoft • Strong analytical and problem solving skills • Excellent interpersonal, communication, and customer service skills • Good critical thinking skills Abilities: • Ability to work in a team • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university communityWork Location and Physical Demands Primary Work Location: • Works in an office environment Physical Demands: • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks • Must have precise hand-eye coordination and the ability to identify and distinguish colorsQualifications Required Education: • High School Diploma or equivalent Required Experience: • Minimum of one (1) year of related job experience License/Certification: • None requiredPreferred Qualifications • None All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are an Equal Opportunity Institution.