Contact Center Supervisor, Small Business Collections

About the role:

As a Contact Center Supervisor, Small Business Collections, your primary responsibility is to lead the daily functions of the small business collections team focusing on mid-stage collections. You will teach and mentor representatives to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness. 

What you’ll be doing:

• Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and KPI reporting
• Manage a team through KPIs maximization, operational structure, and collections strategies
• Identify and recommend dialer and operational improvements to help maximize results
• Increase the representatives productivity through best practices and coaching
• Build strong relationships and understand the needs of business partners
• Help with new hire interviews, make hiring decisions and manage the onboarding process for all new hires within your department and function
• Conduct one-on-one meetings, coaching sessions, and performance reviews
• Perform additional functions as assigned by direct manager

We’re excited about you if you have:

• Familiarity with the lending industry and loan operations
• 5 or more years of leadership experience in related capacity
• Expertise in building strong relationships with internal and external business partners
• Understanding of how to resolve problems promptly
• Experience making data driven decisions
• Ability to motivate and lead a team
• Adaptive to change in a work environment

For Colorado-based candidates, the budgeted range is $60,000-65,000 but actual compensation may vary based on experience including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. The successful candidate may also be eligible to participate in incentive plans, and the Company’s benefits plans. More details about our company benefits can be found at the following link: Enova Benefits

Our Operations Team:

We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operation team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.