Contact Center Supervisor, Small Business Collections (Hybrid)
Job Description
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About the role:
As a Section Manager III, your primary responsibility is to lead the daily functions of a small business collections team focusing on mid-stage collections. You will monitor performance metrics and provide timely feedback to maximize performance. The goal is to aim for maximum efficiency and an overall positive customer experience. This role will report to the Operations Manager, Small Business Collections.
Responsibilities:
- Manage a team through KPIs maximization, operational structure, and collections strategies
- Identify process improvements and recommend appropriate solutions based on trends in KPI reporting
- Build strong relationships and understand the needs of business partners
- Help with new hire interviews, make hiring decisions and manage the onboarding process for all new hires within your department and function
- Conduct one-on-one meetings, weekly team meetings, coaching sessions, and performance reviews for direct reports
Requirements:
- 5 or more years of leadership experience in related capacity
- Familiarity with the lending industry and loan operations
- Expertise in building strong relationships with internal and external business partners
- Understanding of how to resolve problems promptly
- Experience making data driven decisions
Benefits & Perks:
- Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a ROTH option
- PTO & paid holidays off
- Sabbatical program
- Summer hours
- Paid parental leave
- Pet insurance
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.Â
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.Â
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Date Posted
02/28/2023
Views
6
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