Contact Center Trainer- Remote

TransUnion's Job Applicant Privacy Notice
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
The primary objective of this position will be to support training for Sontiq and TU Consumer Interactive- Indirect Operations.
What You'll Bring:

• Bachelor's degree preferred, but not required.
• 2-5 years of training delivery experience/background in a training role.
• 1-2 years of training experience with voice/data call center agents
• Background in training in a classroom and/or a virtual environment.
• Comfort level with general technical concepts and training of these concepts.
• Proficient in Microsoft applications including PowerPoint.
• Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
• Strong attention to detail.
• Comfortable presenting and training groups on average of 5-15 people virtually.

We'd Love to See:

• Quick to learn, with a goal of becoming a SME on an all processes.
• Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training is completed.
• Holds trainees accountable and assists in nesting phase of training development.
• Ability to maintain focus, flexibility, and organization.
• Comfortable working in fast-paced environment.
• Ability to identify gaps in representative knowledge, skills, etc.

Impact You'll Make:

• Incorporates learning objectives, activities and assessment into all training facilitations.
• Provides training to operations teams as products, systems, and procedures change.
• Provides training to operations teams in support of process/policy changes
• Continues to act as a point of contact for representative coaching, furthering representative development.
• Identifies new areas of opportunity to develop and deliver ongoing development for associates.
• Develop and update training materials and knowledge base content (Help Site) to be current with operational needs and policies.
• Create and distribute associates communications as needed through the knowledge base (Help Site).
• Represent training team on Enterprise Operations projects.
• Additional projects and duties as assigned.

Hours: Monday- Friday ; 9 AM- 5 PM EST
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
TransUnion's Internal Job Title:
Acquisition Exempt, Acquired Associate