Contact Centre Consultant

Job Description

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning and EV Charging. Since 2017 we have been part of Vector Limited, so you know you have the backing of a company that is leading the transformation of the energy sector.

About the role:

Based in our busy office in Tauranga, we have an exciting opportunity to join our Contact Centre team, where you will be responsible for calling prospective customers and setting up quality appointments for our sales team to convert into leads.

About the role:

• Calling prospective customers
• Finding new leads
• Setting up quality appointments
• Providing support to our customers. 

Who we are looking for:

We are looking for drive, determination, and resilience, you’ll have exceptional customers service skills, and you are an excellent communicator which enables you to engage in conversation with our diverse range of customers. You LOVE working in a team environment and talking to people.

So, if you are eager and willing to jump on the phones, give it a go and get results, then this is the role for you.

What's on offer:

• Full time work
• Base salary + incentives
• Paid Birthday Leave – take the day off on us!
• Free onsite car park
• Employee Assistance Programme
• HRV Employee Discount off CAIL products
• Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit and many more)
• Become a ParaPartner and purchase direct from Panasonic at Friends and Family pricing

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We also offer the opportunity to grow your skills and make a real difference in a supportive, high-performing team that celebrates success.

We are a living wage employer, and you will also have the opportunity to be part of our incentive scheme.

Please note, all applicants must have the legal right to work and live in New Zealand. Successful candidates will be required to undergo a preemployment drug and alcohol test and relevant background checks.