Contact Centre Sales Advisor

Job Description:

Contact Centre Sales Advisor

Office based role in Staines, Middlesex TW18 3DZ

Permanent

£25,000 + £500 bonus to be paid on completion of probation

Full Time - 37.5 hours per week - Shifts between 8am-8pm (one half Saturday a month)

We make health happen

As a Contact Centre Sales Advisor, you'll be the voice of Bupa for our customers. The experience you offer affects the lives of others in an important way, every day. 

You’ll be on hand to guide our existing customers through their policy renewal conversations. Ensuring the right outcome and best level of healthcare for them and their families.

At Bupa, we want our people to not only grow, but thrive at work. Our ‘Stepping Stones’ programme and exclusive Career Academy rewards those who bring their sales experience teamed with a passion for great customer service.

How you’ll help us make health happen:

• Taking inbound calls from our members in a fast-paced environment
• Working with multiple systems and adhering to regulatory requirements
• Ensuring each customer has a great experience whether it’s the first call of the day or the last
• Take ownership of customer queries, managing them through to resolution
• Diagnose customer needs through effective questioning techniques
• Introducing our tailored products and services to suit the needs of our customers.
• Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded.

Key Skills / Qualifications needed for this role:

• Previous sales /contact centre experience is highly preferred.
• Strong PC skills the aptitude to adapt to new systems.
• Great interpersonal skills with a genuine passion for customer service and helping others
• The ability to influence and explain complex information in a simple manner
• An enthusiastic, can-do attitude with a desire to achieve goals

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.

You can enjoy the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan with up to 12% employer contributions. (Bupa will double your pension contributions)
• Life Insurance
• Onsite gyms or local discounts where no onsite gym available

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Call Centre

Locations:

Staines - Willow House