Contact Tracer Specialist - Work From Home

Are you a customer service professional looking to provide outstanding service and a positive experience to the community in a time of need? If so, consider joining our community of Contact Tracer Specialists that work at AAA Club Alliance.

In a call center setting, you will work on projects involving contact tracing by efficiently handling inbound inquiries and conducting outbound calling to individuals diagnosed with or exposed to Covid-19.

Training Schedule:

• Start date of October 18th, from 9:00am - 5:00pm
• Training will last approximately 5 days and will be remote, instructor-led training

Work Schedule:

• Our core hours are 7 days a week spanning from 11 am to 7:30pm. This is a full time position and you will be scheduled for a 40-hour work week within those days and hours including 1 Saturday or Sunday EVERY week. We offer set schedules.
• Note: The length of these positions is based on the progress made with the COVID - 19 pandemic
• Opportunities may be provided to move into other positions within AAA.

At home requirements:

• Computers must be picked up from our office
• WIRED Internet connection required (No WiFi )
• Quiet work space

Compensation:

• $15.50 per hour plus full benefits

As a Contact Tracer Specialist you will:

• Efficiently handle inbound inquiries and conduct outbound calling
• Perform contract tracing duties such as contacting individuals diagnosed with COVID-19, verifying their exposure, assessing their symptoms, and referring for testing according to established protocols
• Provide instructions for isolation or quarantine
• Other duties as assigned

Required:

• High school diploma or GED: Associate or Bachelor degree preferred
• High speed home internet
• Outstanding interpersonal abilities that allows you to interact well with a diverse population of people during a crisis
• Effective organizational and communication capabilities
• Good judgement and the ability to exhibit a professional, positive demeanor and independent work ethic
• Capability to show compassion to distressed individuals and assist them in crafting resolutions to identified problems
• Capacity to perform job responsibilities in a remote environment with minimal distractions and interruptions

AAA Club Alliance Offers Many Benefits, Including:

• 401(k) plan with company match
• Comprehensive health benefits
• Paid time off
• Tuition Assistance
• Wellness and Health Advocate Programs

Let's Work Together:

Please submit your application to be considered. We communicate via email so check your inbox or spam to ensure you don't miss important updates from us. Also, you must live with in our territory to be considered for this position.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:
Customer Service