Content and Experience Manager

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Content and Experience Manager supports program efforts to engage the end-user on the Employee Enterprise Portal, increase the likelihood of self-service in HR applications and platforms, and shape digital adoption and change management through effective HR communications. This role combines content knowledge, design, and technical skills, to deliver an intuitive user experience that maximizes self-service through the delivery of concise and actionable employee communications to support all HR initiatives. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.

THE DAY-TO-DAY:

• Assist HR Operations leadership in developing program goals and strategies to support the self-service model of the Employee Enterprise Portal through innovative use of technology and continuous improvement of business processes
• Support the evolution of the portal and proactively bring ideas for content and functionality improvements through new promotions, employee-centered content, communications, etc.
• Serve as point of contact and Subject Matter Expert (SME) for content for the Portal and HR communications.
• Edit and format content for a web experience in HTML to support the maintenance of a consistent portal experience.
• Monitor analytics, content, and business processes to identify gaps in UX, and deliver solutions to fill identified gaps
• Conduct primary usability testing and provide implementation suggestions for review of Portal enhancements
• Collaborate with stakeholders to determine the UX necessary to support and promote the self-service model
• Develop HR campaign content, including visual, written, and digital communications

THE IDEAL CANDIDATE:

• Bachelor's degree or equivalent experience.
• 1+ year of prior relevant experience in finance, business strategy, HR administration.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!