Content Author

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

JOB DESCRIPTION:

The primary responsibility of this role is hands-on with Adobe Experience Manager (AEM) components and templates, web page creation and publishing. In addition to CMS publishing, this role will support content writing and editing needs on an as-needed basis.

ROLE AND RESPONSIBILITIES:

• Collaborate with product marketing, lines of business, UX and Search Engine Optimization peers to create world-class customer experiences

• Work in a cross-channel environment publishing content for desktop/laptop and mobile devices

• Assist in gathering requirements and assessing content authoring needs of a given projects

• Update content logs, copy documents and other documentation systems

• Provide strategic content recommendations and writing/editing support for product managers and business lines, and other content stakeholders

• Ensure professional-quality content for secure online/e-commerce interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites

• Analyze and understand end-to-end customer experiences to make sure all content is consistent in voice/tone/construction/brand guidance and technically correct

• Collaborate and partner with other content authors, lines of business to meet tight deadlines.

• Work with development and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.

QUALIFICATIONS:

• Bachelor's degree, or equivalent work experience

• Prior experience authoring content for an enterprise level websites

• Three or more years of CMS content authoring experience in eCommerce.

PREFERRED QUALIFICATIONS:

• 2 years of professional experience authoring content for websites, mobile apps, software, or other digital platforms; transactional

• Adobe Experience Manager: 2 Years; Authoring content on websites: 2 Years

• Experience with Adobe CMS content authoring, wireframes and design/prototyping software

• Experience working with UX, product and SEO teams

• Experience using Atlassian Jira/Confluence

• Understanding of Agile Methodology

• Expert in Microsoft Office

• Experience collaborating with large teams using outstanding communication skills

• Experience successfully executing and balancing multiple projects and tasks

• Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free

• Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content

• Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities

• Ability to problem-solve and work independently when necessary

• High attention to detail

OTHER QUALIFICATIONS:

• Legally authorized to work in the U.S. without any restrictions

• Okay to work 100% on-site in Ridgefield Park, NJ