Content & Community Director

🤠 Why Join Us

User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. 

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. 

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. 

⭐️ About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through research.  

That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

📈 Marketing at User Interviews

Watch this brief video to learn more about the Marketing team!
Our Values in Practice

💡 About The Role

We’re looking for a seasoned content marketer and community builder to join our incredible marketing team. Over the past 6+ years, we’ve built a reputation in the research and UX industries as some of the strongest content creators out there. Content has fueled not just our brand, but also our organic, inbound dominant motion, leading to sustainable quality pipeline year after year. 

In this role, you’ll build from the very strong foundation we’ve built. We’re looking for a player coach here, figure coach, player. As a coach and leader, you’ll build strategy, working closely with the SVP of marketing who you’ll report to, as well as our growth marketing and product marketing directors. You’ll lead and mentor your team of 3 to start (2 content, 1 community and events). You’ll ensure our content is a product we can be proud of, that drives results. As a player, you’ll select a few key pieces to own yourself, helping set a new standard of excellence in what content is capable of (or even just updating some older content that could perform a lot better with some tweaks you can quickly and easily own—you decide where you can be most valuable with your time and within our strategy). 

You’ll inherit a blog, Field Guide, series of leading reports, special features, templates, podcast, and webinar and virtual event series. You’ll have latitude to reevaluate existing programs and build new ones. You’ll use content, events, social media, and other virtual and in person experiences to build community with our audience. It’s a big job, but an incredibly rewarding one for the right person. 

🚀 What you’ll do

• Build and iterate on existing strategy to further our brand impression, reach, engagement and quality pipeline. 
• Manage a team to reach their full potential.
• Fine tune existing processes to add efficiency, impact, and joy where possible. 
• Manage all content production. 
• Evangelize content internally and externally.
• Collaborate closely with our growth marketing and product marketing directors to ensure all teams are rowing in the same direction, building on each other’s work.
• Lead a few strategic/high leverage efforts directly. 

✨ Skills & Qualifications

• 7+ years experience in content marketing.
• 3+ years experience in-house b2b/SaaS content marketing.
• Experience leading in-house, full time, teams. You need to be a great people manager. 
• Experience leading strategy, leading a content marketing function. You need to make sure we’re working on the right stuff.  
• Experience working in a startup environment, ideally remote. We are very much a remote startup and if that isn’t appealing to you, you’ll probably find a better fit elsewhere. 
• Strong data analysis and decision-making skills. 
• Experience creating data-forward content, eg proprietary data reports, survey driven reports, etc. 
• High standards of quality. No me-too content here. No thousands of AI generated SEO pieces either. 
• Experience with and/or interest in UX, research, insights or related fields is a huge plus! 
• Experience leading community, social media, brand, and/or communications is a plus! There’s potential for the scope of this role to expand as our team and company grow. 
• Impeccable grammar, writing, and editing skills.
• Familiarity with marketing tools. We use Webflow, GA, Mixpanel, Mode, Hubspot, SFDC, and many others. 
• Proven track of driving results.  
• Candidates must have a United States address and be authorized to work without any Visa sponsorship.

🤑 Benefits

• Competitive salary (base + bonus) of $150,000 - $180,000. 
• Equity options 
• 100% premium covered medical & dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 4 weeks of PTO to start + accrue an additional day each year
• Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• 401k with $200/month employer contribution
• $250 office setup stipend (in addition to computer provided)
• $100 annual learning & development stipend
• $50/month work from home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• 1-2 team retreats per year (virtual and in-person options)

💚 We embrace what makes you, you!

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.

As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.