Content Coordinator

Description

Position Summary:

The Digital Content Coordinator is responsible for providing digital content workflow support for our

clients, typically working within their DAM, PIM, or other content repository, SAAS based system. This

position may be required to import/export data, write asset descriptions, conduct research, track

metrics, organize/curate digital assets and various other related duties as assigned.

Requirements

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

1. Provide cataloging, indexing, researching and fact checking various information as requested and required.

2. Locates, identifies and catalogs client-specific metadata by using keywords and tags. Data may include (but is not limited to) documents, video, audio and photos.

3. Provides fulfillment of assets services by monitoring, researching and supporting client inquiries and requests via phone, online or interpersonal communications.

4. Migrates digital assets to and from client resources or third-party vendors utilizing client specific software.

5. Documents and tracks workflow metrics.

6. Exercises judgment with decisions on the utilization of objective or subjective data when cataloging/indexing.

7. Summarizes digital asset descriptions(metadata).

8. Utilizes quality control processes to ensure proper descriptions, correct metadata tagging and removal of any duplications.

9. Tracks both billable and non-billable hours.

10. May cross-train or be cross-trained for various client projects.

11. Other duties as assigned.

Competencies:

• Personable and effective communications - Ability to communicate professionally and pleasantly while working directly with guests and coworkers either in person, on the phone or via email.

• A versatile team player - Ability to adapt to and fulfill unique requests from coworkers and clients.

• Critical thinking - Capability to research and problem solve unique challenges as they may arise.

• Schedule flexibility - Ability to accommodate deadlines or client needs.

• Technology - Has a strong knowledge base of Microsoft programs such as Word and Excel. Possesses the capability to learn client-specific software.

• Organization and Time Management - Ability to utilize the available time to organize and complete work within given deadlines using systematic methods.

• Confidentiality - Ability to exercise discretion and confidentiality regarding proprietary information.

• Ability to work both autonomously and on a team.

Physical demands:

• This position will require standard physical demands expected in an office environment; standing, sitting, typing, communication through verbal and written means and other miscellaneous administrative tasks.

• This position requires use of standard office equipment; computers, printers, telephones, fax machine, etc.

• Ability to lift up to 50lbs.