Content Designer

We are looking for an exceptional Content Designer to join our growing team. In this role, you will be responsible to:

• Work in close collaboration with other designers, product managers and UI engineers to design products that have low friction to adoption and are delightful to use

• Distill complex concepts into clear, actionable in-product copy

• Write user interface text that facilitates navigation, on-boarding, notifications, error messages, warnings, instructions, help content, form field labels and hints, and other components of the end-to-end user experience

• Help strategically define product and feature names

• Collaborate with designers, researchers, product managers, and engineers. Influence and adapt to stakeholders and their feedback

• Regularly audit content to identify strengths, weaknesses, gaps, inconsistencies and opportunities

• Help define tone-of-voice for our in-product copy, and ensure cohesive product narratives

• Help establish content guidelines and governance for both writers and non-writers

• Proactively document all content design decisions

• Establish metrics to measure content performance and quality

• Manage multiple projects and competing priorities

• Work independently in an ambiguous, fast-paced environment

• Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience

• 5+ years of content strategy, UX writing, or content design experience

• Experience owning and designing end-to-end product content experiences

• Experience translating complex product and business concepts into clear, concise, empathetic and engaging copy

• A portfolio of UX-focused writing samples and style guidelines that were shipped—it should highlight before/after states, and showcase value added to the product

• Experience using data to measure impact and guide future strategies

• Ability to embrace the highly technical nature of our products

• Experience in influencing behavior and promoting change across cross-functional teams

• Native English speaker, or someone who can demonstrate a native level of English

• Bonus points for experience with product localization and content management systems