Content Designer

At Justworks we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform expert support and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious empathetic and passionate content designer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience.

As a Content Designer you will work closely with cross-functional partners to design and deliver the Justworks experience. In this role you will apply your passion for tackling complex design problems with a focus on our customers’ needs. You are a versatile designer who steps back to analyze complex workflows and also dives into the details of interactions and user interface. You share early and often holding nothing precious and collaborating with other designers to establish a world-class user experience for our customers across the Justworks product suite. You balance systems-level thinking with an eye for detail constantly striving to shape complex difficult user problems into simple seamless experiences.

• Design experiences across the entire product development lifecycle from discovery to conceptualization to delivery and launch; ensure that content is woven seamlessly into the user experience enhancing every interaction
• Write edit and test clear cross-channel communications to guide our customers and the user experience. This includes product flows transactional emails terminology and other content needs across Justworks products.
• Collaborate with other designers product managers researchers marketers data scientists and engineers to identify define and solve design problems
• Conduct and collaborate on user research testing and data analysis to understand user behavior and inform design decisions ensuring that every word and interaction is purposeful and impactful.
• Validate design decisions through rapid prototyping and experimentation
• Help shape our internal content patterns with consistency and efficiency in mind
• Perform other related responsibilities as needed based on department and/or organizational needs.

As a Content Designer how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation collaboration relationship-building listening empathy recruiting and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems using both successes and failures as learning fodder.
• Results-driven - consistently achieves results even under difficult circumstances.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude.
• Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible but no simpler.”

• 3-5 years of relevant experience in ux writing or content design
• A curious & relentless problem-solver with keen attention to detail
• A fierce advocate for users and their experience who is passionate about the role content plays in the overall product experience
• A writer with a passion for crafting clear accurate and concise messages
• Ability to operate like a design business leader–understanding that designers solve business problems through the lens of design. 
• Ability to breakdown and simplify complex concepts into easy-to-understand messages
• Systems thinker creating content with consistency and scale in mind
• Highly collaborate with an eagerness to learn
• Knowledge of SaAS and/or HRIS space preferred

The base wage range for this position based in our New York City Office is targeted at $127000.00 to $160000.00 per year.

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What We Do

Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits automated payroll HR tools and compliance support— all in one place.

Why Work With Us

We're building a world in which starting running and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment build something meaningful and have fun while doing it join us.

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