Content Developer

Introduction
Do you love to play with technology and work to simplify the experience for customers? Do you have a passion for transforming complex technical concepts into clear and engaging content? If yes we are looking for talented Content Developers to help make a meaningful impact on how our customers use our Automation offerings. We expect you to have experience in designing and developing technical product content both inside and outside of the user interface (UI) with a focus on clarity accuracy and the user experience.

Your Role and Responsibilities
As a Content Developer in IBM Automation you will be responsible for developing customer documentation and technical content experiences. You will collaborate with a diverse group of developers designers and testers in a fast-paced environment with tight deadlines; coordinating your workload with the wider team but working independently. In this role you will need to quickly gain a sound theoretical and practical understanding of the technical details and produce documentation that delights our customers. You will also advise the development team on style and language use within the product.

As a Content Developer you will:

• Design develop and publish IBM technical content that is easy to use easy to understand and easy to find. This content can take many forms: content embedded in the UI (UX writing) product tours messages product documentation API documentation multimedia (for example videos graphics) Support content chatbots training nurture and community content.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear inclusive accessible and translated content for a global audience.
• Research and design content based on user scenarios and use cases: understand personas deliver content for design iterations develop and clarify UI terms actively contribute to design reviews conduct user testing/research to validate content.
• Work closely with Product Management Design Development Marketing Support Sales Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
• Own parts of the end-to-end authoring process: design development editing production translation life cycle management.
• Define documentation plans audience and purpose project schedules and priorities. Work on projects that involve worldwide teams.

Required Technical and Professional Expertise

• 5+ years of experience creating technical content
• Markup languages expert (such as DITA XML Markdown HTML) and authoring tools (Oxygen VSC)
• Proficient at using technology to create technical content that meets audience requirements
• Extensive knowledge of agile and continuous delivery development environment
• Proven ability to analyze and derive insights from quantitative and qualitative user feedback
• Proven leadership in content design projects in all phases of the software development cycle
• Success working in a dynamic team-based development environment across multiple geographies

Preferred Technical and Professional Expertise

• Conversational style writing experience
• Usability/user testing
• Creating multimedia content audio and video editing UML
• Applying Design Thinking practices
• Documenting APIs and SDKs
• Artificial Intelligence and Natural Language Processing (NLP) — interest and ability to learn how to infuse AI into our content operations
• Writing for globalization and accessibility
• Degree in Computer Science IT Communications or related field or a technical degree
• Programming in any of the following languages: Java Ruby PHP Python Swift Go ObjectiveC Node C# (.NET Framework/Core) Javascript
• Mentoring junior team members