Content Developer

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
Design and develop technical information as part of the thriving content development team in the IBM Information Management System team(IMS). Drive a joined-up experience that helps our users to work with our products. The roadmap for the IMS is modern and exciting – and great user content is a huge part of that. This is not a traditional docs role. Our technical content team is leading the way in IBM through our passion and dedication to being more than that. We own the technical content experience for our users and along with the other team members the successful applicant will help us continue to transform this experience.
What you will do

• Create clear concise and relevant technical content that helps users to achieve their goals.
• Apply design thinking principles to design content based on user scenarios personas and use cases.
• Be part of a collaborative model where Product Management Design Development Go To Market and Technical Content work together to ensure content is designed as part of the user experience from the beginning not as an after-thought.
• Actively contribute to design reviews with early mock-ups and user research to validate content.
• Gather information from a broad range of resources and synthesize into comprehensive deliverables.
• Identify a holistic content plan that determines where the content will live based on user needs
• Make it possible for users to find the content by optimizing it for search.
• Understand content metrics and use those insights to drive designs and manage content lifecycles
• Take ownership of an aspect of technical content and drive that on behalf of the content team

Required Technical and Professional Expertise

• 8+ years of experience in developing content for software or hardware products
• Familiarity with any of the following is helpful:
• Design Thinking practices
• Familiarity with structural and markup languages (e.g. HTML XML DITA Markdown)
• Familiarity with authoring tools (e.g. Oxygen Adobe Illustrator DCS Acrolinx)
• Familiarity with development tools (e.g. GitHub RTC Jenkins Atom)

Preferred Technical and Professional Expertise

• Familiarity with programming languages [e.g. Java Node JavaScript COBOL]
• Familiarity with Cloud and integration technologies
• Familiarity with IBM Digital Content Services (DCS) and using IBM Doc Manager and Workflow Manager (WFM) for content publishing