Content Development Specialist, Customer Education

Position Summary:

This role will collaborate with product, customer success and marketing departments to generate effective training materials and support all training programs through effective planning, preparation, execution, and evaluation. Create and upload training content to the content management system ensuring all meta-data is entered accurately. Build productive relationships and collaborate effectively with internal subject matter experts to identify learning content needs. Provide technical guidance around designing content for learning experiences, with instructional design industry standards in mind, for an engaging and interactive virtual learning experience.

Essential functions of the job include but are not limited to:

• Partner with customers, internal content designers, external training vendors, and internal product, support, and customer success teams for development of ongoing training and customer onboarding programs
• Maintain familiarity with the methods and principles for designing successful programs to teach, train, and instruct both groups and individuals, including the means of assessing the effectiveness of training (KPIs)
• Engage Customer Success team members and all other appropriate parties to receive feedback on the training process to identify and resolve gaps in content or retained knowledge
• Assist with documenting all training materials, processes, and procedures to ensure a consistent experience for each training.
• Support SMEs and stakeholders in the process of reviewing customer-facing educational programs and content, identifying learning needs, designing learning solutions, and implementing instructionally sound, engaging, and interactive educational experiences
• Create engaging end-user deliverables and training resources including: quick-reference guides, knowledge articles, interactive courseware
• Organize and develop QuartzBio training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and educational materials
• Other duties as assigned

Qualifications:

Minimum Required:

• Bachelor's degree, preferably in Teaching, Communications, English, Public Relations, or Journalism.
• 4+ years of industry experience, ideally with prior experience working as a content creator

Other Required:

• Outstanding oral and written communication skills required
• Multiple activities and adapt to unexpected events
• Skill in basic software tools and technology and the confidence necessary to work with unfamiliar programs
• Ability to generate innovative and engaging educational experiences
• Ability to use Adobe CC suite to generate creative and aesthetically pleasing content, including post-production (audio/video editing)
• Experience creating learning experiences in a LMS (Learning Management System)
• Strong editing skills and experience that goes beyond copy editing to include editing white papers, research reports, web, and editorial copy to enhance storytelling, clarity, and message delivery
• Must be able to read, write, speak fluently and comprehend the English language

Preferred:

• Experience managing content development within pharmaceutical, bioscience or life sciences industry preferred, but not required
• Education and/or publishing experience helpful