Content Management Specialist -Jacksonville Florida

Get To Know US!

GuideWell and its family of forward-thinking companies are focused on helping people and communities achieve better health and are at the forefront in the transformation of health care.

As a highly integrated care team we empower members to optimize their health and achieve their health care goals by providing access to quality and affordable health solutions.

Florida Blue, a GuideWell Company, has been providing health insurance to residents of Florida for 75 years. Driven by its mission of helping people and communities achieve better health, the company serves more than five million health care members across the state. We are looking for exceptional people who will bring our mission to life and succeed by putting the member first.

What is Your Purpose:

Under direction of the Manager, responsible for maintaining all Quality Initiatives (QI) content and materials, providing management reporting of QI programs, usage, and performance, and managing the creation and deployment of additional Initiatives as required by the Business.

What You Will Be Doing:

Manages the Quality Initiative program process to ensure all information is current and accurate; coordinates compilation of member communication materials; collaborates with Corporate Communication, Legal and Compliance for standardization of brand and format.

Designs, coordinates, and leads business initiatives to develop and deploy additional member-specific materials. Scope includes soliciting input from their managers and business partners to determine the most effective approach; researching supporting facts and data; and liaising with Corporate Communications and internal business partners to develop appropriate wording.

Provides reporting of QI programs to leadership by utilizing data and analytic resources to monitor communication outcomes, channel effectiveness, and identify gaps; Makes recommendations and prepares reports to be used in making performance improvements.

What You Must have:

3+ years related work experience. Experience Details: Reporting, trend analysis, and content development

Related Bachelor's degree or additional related equivalent work experience

Basic understanding of Boolean logic and operators

Excellent project management skills

Excellent written and verbal communications skills

Strong organizational and planning skills

Demonstrated skills to manage multiple priorities

Proficiency with Word, Excel, and PowerPoint

What We Prefer You to Have:

PMP - Project Management Professional

Advanced understanding of Boolean logic and operators Orange Belt certification or equivalent

Experience with Contact, Claims, and/or EM&B operations Demonstrated ability to interact with staff at all levels from front-line to Vice President

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:• Medical, dental, vision, life and global travel health insurance;• Income protection benefits: life insurance, Short- and long-term disability programs;• Leave programs to support personal circumstances;• Retirement Savings Plan includes employer contribution and employer match;• Paid time off, volunteer time off, and 11 holidays• Additional voluntary benefits available; and• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Annualized Salary Range: $54,500 - $88,500

Typical Annualized Hiring Range: $54,500 - $68,100

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.