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Position Overview

Reporting to the Operations Manager, the Contents lead member has an advanced understanding of restoration techniques used in cleaning methods utilized in content restoration and organizational effectiveness of warehouse storage and time management skills. Duties include overseeing the successful productivity of the department while working alongside their crew to list, photograph, clean, pack, store and deliver restorable and non-restorable content using our pack out and inventory system.

● Maintain and organize content tracker for location and condition of content in the warehouse

● Provide reports and weekly updates to the Operation Manager and Coordinating Assistant

on the status of the content

● Open, close, and provide summary costs for each job, including hours worked and consumable use

● Communicate and oversee the needs and expectations for each project to the staff

● Ensure content is appropriately and effectively listed, photographed, packed, cleaned, stored, and returned throughout the restoration process as required (includes restorable and non-restorable content)

● Coordinate with Dispatch on staffing requirements for the efficient turnaround of content processing

● Coordinate with Dispatch the Project Manager to arrange for continued storage or return

of restored content

● Coordinate with the Operation Manager, Assistant, Adjusters, and Homeowners for

set-up of viewing and disposal of non-restorable items

● Obtain necessary sign off to allow for disposal of content

● Oversee and maintain stock and organization of the supplier cage

● Oversee and maintain use and cleanliness of drying and ozone room

● Launder cleaning of rags as necessary

● Provide excellent customer service

● Work under time constraints to meet specific timelines

● Ensure attention to detail and a keen sense of safeguarding other people’s property and information

● Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite

● Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment

● Comply with all UWRG policies and procedures, as well as legislative requirements

● Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person

● Attend all UWRG sponsored training courses

Responsibilities

● Safety: Verify all UWRG documents are completed accurately; maintain employee records and compliance; ensure compliance of all employees and subcontractors with local laws and UWRG policy at all UWRG locations and job sites

● Accountability: Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation.

● Communication: Ability to communicate effectively and professionally with our staff and customers, both verbal and written.

● Leadership: Ability to delegate, set expectations, and monitor the progress of all direct reports

● Time Management: Proven ability to multi-task in a fast-paced office environment

● IICRC certification in Fire and Smoke and Odour Control required

● IICRC certification in Water Damage Restoration Technician is an asset

● 3-5 years experience in content restoration

● 2+ years’ leadership experience

● Knowledge and experience with chemical products, disposal, and use on varying surfaces

● Construction / Insurance experience preferred

● Comprehensive understanding of customer service, principles, and practices

● Eligible to operate a motor vehicle per UWRG vehicle policy

● Ability to work within a team or independently as needed

● Strong written and verbal communication skills

● Proven ability to multi-task in a fast-paced environment

● Intermediate to advanced computer and tablet/iPad experience with Microsoft Office programs such as Excel, Word, and Google Suite

● Willing to work evenings, on-call and weekends when requested

● Periodic travel may be required

● Criminal Record Check

● Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)

● Occasional lifting from 41 lbs +, assisted (up to 50% of the time)

● Access and mobility in tight spaces

● Fit Testing – half and full face mask as needed, annual certification required

● Working at Heights - over 5 feet, periodically

● Sustained periods of standing, sitting, walking, bending, and kneeling