Content Manager

As a Tebra Web Content Manager, your main objectives are to facilitate the development of website content to promote ROI and satisfaction for our physician clients, oversee the creation and publishing of search engine-optimized web content for our customer websites, and improve efficiencies related to content creation. The Web Content Manager collaborates with multiple internal teams throughout the customer journey, facilitating content that reflects our customers' unique practices and supports their marketing goals.

• Facilitate website content creation within indicated SLAs (service level agreements).
• Manage content assignments with freelancer writers and editors to ensure deadlines are met and optimized efficiently in editorial workflow.
• Resolve all customer content requests and ensure customer satisfaction through feedback surveys.
• Produce quality website copy for health care providers based on editorial and style guidelines.
• Occasionally conduct editorial calls with clients and create custom outlines and/or content based on customer needs and preferences.
• Stay up-to-date with SEO algorithms for content and Google Best Practices.
• Develop content guidelines and training to better communicate to internal stakeholders and freelancers. 
• Use communication skills to effectively work with other teams (including onboarding managers, customer success managers, support representatives, etc.) and guide pre-launch and post-launch content creation. 
• Attend and engage in weekly team meetings as well as quarterly department meetings.

• College degree, preferably in Journalism, Communications, or Marketing, or equivalent education.
• Excellent command of the English language and ability to interpret and implement customer content feedback. 
• 1-2 years of experience in content production, journalism, copywriting, or copyediting.
• Experience writing and/or editing in the healthcare industry is preferred but not required.
• Ability to uphold top-tier customer service standards, respond efficiently to customer requests, and maintain high customer satisfaction.
• Organized and results-driven with a focus on achieving top customer quality.
• Outstanding analytical, problem-solving, and multitasking skills.
• Excellent written and oral communication skills.
• Champion for continually improving on a personal level of product and industry knowledge and exercising best practices, as well as nurturing strong, collaborative cross-department relationships.
• Self-starter with exceptional time management skills and great attention to detail.
• Familiar with SEO algorithms for content and Google Best Practices.

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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