Content Marketing Manager

What is Clyde?

Clyde is an ecommerce technology company that’s changing the product protection landscape to give merchants a better way to offer customers peace of mind, drive high-margin revenue, and grow customer lifetime value. Our Ownership Enrichment Platform unites product protection, registration, and issue resolution in a single dashboard so brands can create beautiful, profitable ownership experiences for customers. We’re passionate about reimagining this space and can’t wait to dream up new ideas with you!

We’re looking for a creative and analytical content marketer to join Clyde’s growing Marketing team. The Content Marketing Manager will be responsible for creating and publishing relevant content for retail and ecommerce leaders—Clyde’s primary audience. The ideal candidate should have experience writing content for a tech-savvy business audience.

In this role, you’ll work closely with the Marketing, Sales, Partnerships, and Design teams to build a content strategy that provides value to our prospects and customers and helps grow our sales pipeline. You’ll be responsible for creating and distributing smart, engaging content to encourage inbound leads, support the sales process, and bring in new Clyde customers.

This is the position for you if…

• You’re eager to wrangle ambiguity in a growing startup and are comfortable driving projects from planning to completion
• You get excited about em dashes, semicolons, and the Oxford comma
• You have experience working for a B2B software company
• You’re knowledgeable about ecommerce and merchandising
• You’re interested in (even if not super familiar with) product protection, user experience, and DTC brands
• You love storytelling and crafting content for a large retail audience

What you’ll do:

• Develop compelling content for Clyde’s website, blog, and emails, oversee the company’s social media presence, including informing design
• Research and publish thought-provoking content on ecommerce trends and how the product protection space is evolving within it
• Work with Product Marketing to create sales presentations and other sales collateral to help convey Clyde’s value props and differentiators to prospective customers
• Develop and spearhead Clyde’s webinar program
• Analyze and optimize content performance across Clyde’s channels (website, blog, email, and social) and test new ways to drive organic traffic and engagement

Requirements

What we look for:

• 3-5 years content marketing experience at a B2B software company (bonus points if you’re from an ecommerce company)
• Excellent verbal and written communicator with the ability to concisely explain complex and technical processes to different audiences
• Track record of creating data-driven content that converts prospects into customers; strong understanding of SEO principles
• A collaborative spirit and effective communication of your vision to Product, Design, and Sales teams
• A creative “yes, and” mindset
• A positive attitude and willingness to help others
• Bonus: Experience with Contentful CMS and Marketo

Benefits

Who we are

In 2017, we had an epiphany that relationships between merchants and their customers were broken. It was too hard for brands to find good warranty programs, and it was too hard for customers to keep track of their warranties and get great help when they needed it. So Clyde was born to build a better extended warranty experience for everyone.

We’re on a mission to connect people to the brands they love and bring the product ownership experience to life. Clyde is a distributed team of nearly 100 passionate ecommerce, insurance, and technology experts working together to create wonderful product experiences that help brands sweep customers off their feet and build profitable, long-lasting relationships with those customers.

Why you should join us

Where to next? We’re building Clyde to be a signal of trust and peace of mind for customers all over the world. We’re looking for smart, kind, and energetic folks to help us reinvent the relationship between consumers and the products they love. We offer more ways to work to fit your life, needs, and dreams:

More flexibility: Get comfortable with a work-from-home stipend, flexible work arrangements, and perks like occasional UberEats gift cards. We stay close with regular town halls, virtual events, team offsites, and twice-a-year opportunities for remote employees to travel to our NYC headquarters!

More support: Clyde has you covered with 100% paid health, vision, dental, and short-term disability insurance for you and your family. But that’s not all! Enjoy unlimited PTO, a flexible savings account (FSA), 24/7 healthcare advocacy access, and three months paid leave for all new parents and caregivers.

More opportunity: We want to help you build your future. Clyde offers equity packages to all full-time employees, along with hiring referral bonuses and 401(k) plans. We’ll also reimburse you for career-related expenses like classes, courses, conferences, and beyond!

If you’re looking for an opportunity to put your heart into your work at a company that values growth, learning, wellness, and success – we’d love to meet you.