Content Moderator III

Role Details
Type of Support: Back office support - Content Moderator
Contract Duration: Permanent  
Work Schedule: TBD
Work Type and Location: Hybrid, Metro Manila
Expected Start Date: October 10th, 2024

About Us

We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
 

The Role

We are looking for an experienced moderator to review and moderate user-generated stories on our client’s storytelling platform. In this role, you will review and investigate written long-form content against our client’s Community Guidelines. 
In this highly impactful role, you are part of a global team that ensures the timely review and reporting of online child endangerment content, such as child sexual abuse or exploitation. You must be detail-oriented, visual and self-motivated. Due to the sensitive and toxic content you may come across, having a strong wellness and resilience regime is crucial, as well as the ability to self-advocate.
Important Note: The Content Moderator role may be exposed to harmful content as part of their core day-to-day responsibilities, as well as in project work or in response to escalations. This harmful content may include (but not be limited to) child abuse; bestiality; sexual assault; torture; and murder.
What you’ll do:

• Conduct reviews of user-generated content that includes child sexual abuse, exploitation, and other material that could be considered offensive or disturbing.
• Moderate topics include but are not limited to, harassment, violence, pornography, self-harm/suicide, eating disorders, CSEM (child sexual exploitation material), and extremism.
• Make classification/reporting decisions consistent with the client’s Community Guidelines and with the Canadian Center for Child Protection guidelines.
• Make classification/reporting decisions consistent with the Canadian Center for Child Protection guidelines.
• Reporting discrepancies in processes, and potential process improvements to the Team Leads and upper management.
• Work within a team, communicating effectively with colleagues.
• Attend regular team meetings and other relevant meetings.
• Provide expert feedback to teammates, Managers, and others within the company.

What we expect from you:

• Minimum 1-2 years of experience in Content Moderation, with experience moderating offensive and disturbing content.
• Empathetic with a strong desire to make the internet a safer place.
• Strong customer service orientation with a desire to provide outstanding user satisfaction.
• Comfort reviewing and discussing inappropriate, explicit, and potentially illegal content, mature images, and subject matter.
• Excellent communication skills (both written/verbal).
• Excellent reading comprehension skills.
• Strong critical thinking skills to assess complex content issues, make informed decisions, and respond appropriately to emergent challenges or policy ambiguities. 
• Strong work ethic and high level of attention to detail and accuracy.
• Familiarity with the Canadian Center for Child Protection (C3P) is a plus. 

What We Provide

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist 
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture is at our core

Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].