Content Operations Manager

About the Team
The Communications team is a dynamic set of self-starters responsible for ensuring Miro's unique story is told far and wide. This role will report to Miro's Head of Corporate Content and will be a key member of the team, overseeing the day-to-day editorial operations to help ensure that our content production, publication, and distribution processes are collaborative, efficient, consistent, and reliable.
Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with two days a week in office culture as our baseline.
About the Role
At Miro, we are all about bringing people together to create the next big thing. Our visual workspace for innovation is an infinite canvas where product and service development teams can come together to unlock creativity, strengthen collaboration, and rapidly innovate.
As Content Operations Manager, you'll support the Communications team's efforts to drive brand awareness by showcasing Miro's unique perspective on and solutions for modern innovation challenges through content on the MiroBlog and in media publications. You'll also play a crucial role in scaling our content in order to reach and engage more of our target audiences.
What you'll do

• Manage the Corporate Content editorial calendar. Work with Communications teammates and cross-functional stakeholders to build and maintain an editorial calendar that strikes a balance of thought leadership, product, partner, SEO, and company content that attracts and engages target audiences
• Direct the content production process. Draft article briefs, manage deliverables from freelance writers, establish and ensure adherence to production process and delivery timelines, and publish approved content via the CMS
• Maintain high-quality standards. Contribute to and lead freelancers in editing articles to ensure adherence to editorial guidelines and maintain a high level of content quality
• Support content distribution opportunities. Collaborate with the Content Strategy Lead and partners across Marketing to identify, test, and activate distribution channels for the team's top-of-funnel content to increase its reach and visibility
• Track impact. Partner with the Content Strategy Lead and Head of Corporate Content to define, track, and report progress against performance targets; leverage data and insights to continually improve the impact of the MiroBlog, specifically, and the team's top-of-funnel content, generally
• Contribute to team efficiency and effectiveness. Support content operations related to annual / bi-annual thought leadership campaigns

What you'll need

• 5+ years of content creation/marketing experience, preferably in the B2B SaaS/technology space; strong, working knowledge of SEO best practices is a must and social media experience is a plus
• An exceptional record of project management, with comfort and experience overseeing multiple projects simultaneously and optimizing processes for efficiency and impact
• Experience writing and editing materials on a wide range of topics and formats, and the ability to guide and edit others' work based on established editorial standards
• Ability to effectively collaborate and communicate with cross-functional partners to set expectations, drive alignment, and achieve business objectives
• Experience managing outside contractors through the completion of deliverables - managing assignments, troubleshooting coordination, and resolving bandwidth conflicts to maximize output
• Familiarity with common content management systems (e.g. Contentful, WordPress) and style guides (e.g. AP)

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro
Miro provides a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Our mission is to empower teams to create the next big thing by creating a place where teams can create together seamlessly, regardless of location.
Today, more than 50 million users in 180,000 organizations including Nike, Ikea, Deloitte, WPP, and Cisco depend on Miro to improve product development collaboration, to speed up time to market, and to make sure that new products and services deliver on customer needs.
Miro's visual workspace enables distributed teams to come together to synthesize information, develop strategy, design products and services, and manage processes all throughout the innovation lifecycle. When you look at a Miro Board, you can see hundreds of collaborators moving through the space as named cursors on the screen designing, contributing ideas, providing feedback, and co-creating together with shared tools and information.
Everyone in Miro has access to the same shared capabilities designed for innovation including diagramming, wireframing, real-time data visualization, and built-in support for agile practices. Miro's workspace is integrated with more than 130 other applications including Jira, Azure DevOps, Asana, Zoom, Slack, and Teams, many of which offer two-way integrations and can be dynamically updated directly from Miro.
Miro enables organizations to accelerate time to market and ensure continuous alignment with customer needs and company strategy. In most organizations, Miro is used by product development teams looking for a new, better way to drive innovation. However, we see more teams including marketing, sales, management consulting, architecture, creative design, and HR that are increasingly applying innovation methodologies such as design thinking and agile practices and adopting Miro for this work.
Check out more about life at Miro:

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/wearemiro/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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