Content & Process Management Internship

Position Type: Internship, 10 Week Program

Session: Summer 2022

Pay: $20.00hr / $8,000 for the Summer

Location: Marietta, Ga (local only)

About FirstKey Homes:

We are committed to helping renters find a home that has the space they need, the privacy they want, and the peace of mind they deserve.  With more than 54,000 homes in 27 desirable U.S. markets, FirstKey Homes is one of the industry’s largest and forward-thinking leaders in the Single-Family Real Estate (SFR) industry. Our employees are consistently recognized and rewarded with a vibrant and purposeful corporate culture…and it’s only getting better. Don't take our word for it, we are consistently recognized as a top place to work in both Georgia as well as the country. Ready to join the purple-powered people we call Keypers? Start today by applying for one of our internship opportunities!

Position Summary:

FirstKey Homes is seeking an intern to support the expansion of KeyKnowledge, our internal knowledge base, for broader team utilization. Responsibilities include process mapping, documentation, organizing process documents, and aiding in user training and support.

Duties and Responsibilities:

• The ideal candidate will gain proficiency in process mapping and converting process outlines into procedural documents stored in the company's Knowledge Base, KeyKnowledge.
• Collaborate with diverse stakeholders to document and communicate process changes to affected teams.
• Support user training and offer post go-live assistance to newly onboarded teams.

Minimum qualifications:

• Currently pursuing a Bachelor’s degree or MBA in Business Administration, Marketing, Communications or related field.
• Must be at least 18 years of age.
• Internships are open to current students enrolled at a University.

Technical Skills:

• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Visio)
• Quick to grasp system navigation.
• Skilled in creating and delivering technical documentation