Content Production Manager

We are hiring a Content Production Manager for our Professional Services team and are looking for a creative and innovation professional who can drive strategic projects across EMEA and North America. By joining LaunchDarkly, you will work with software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment, and more. 

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers.

• Own and manage the content production process for the Learning and Enablement team within Professional Services, which includes live and online technical curricula for LaunchDarkly customers, partners, and team members.

• Program manage the Learning and Enablement technical training portfolio, which consists of goal setting, stakeholder management, workstream and stakeholder coordination, status updates, and project management within Asana.

• Maintain a release schedule and act as a liaison with the Product team to make sure all training content is updated and launched in a timely manner.

• Establish metrics and share the overall health of the Learning Enablement portfolio by monitoring data related to learning effectiveness, value, and impact.

• Own the design and refinement of team processes and documentation, ensuring that we work, improve, and scale intelligently

• 5 to 7 years of experience in technical program management, including the demonstrated ability to manage multiple complex projects with multiple stakeholders

• 3 to 5 years of experience in the design and development of learning programs across delivery mediums and content types (mobile learning, eLearning, video, gamification, virtual learning, live simulation, and live classroom)

• Proven ability to create and refine team processes and documentation practices

• Demonstrated knowledge and proficiency in instructional design, including training task analysis, writing objectives, curriculum and lesson planning/design, implementation, and evaluation

• Familiarity with ADDIE, SAM, and other course development models

• Proven ability to define, track, and communicate learning effectiveness metrics to improve curriculum and ensure overall impact and value

• Experience working with a technical audience such as software developers, implementers, and administrators

• Outstanding interpersonal skills with the ability to work collaboratively and communicate effectively with anyone in the organization

• Proven ability to accept, manage, and act on feedback from collaborators, instructors, and end-users

• Ability to rapidly balance priorities in a fast-paced environment and exercise independent judgment in the performance of duties

• High standards for work quality, self-motivated, able to work with minimal supervision

Preferred Qualifications:

• Experience working in customer education or partner education settings

• Experience developing and/or managing the production of software training

Education:

• BS or MA in Instructional Design (or similar) with a computer software background; or BS or MA in Computer Science (or similar) with an instructional design background; or equivalent experience.

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