Content & Programming Specialist

We're looking for Content and Programming Specialists with a passion for creating, organizing, publishing, and engagement with our Pro Products on one-to-many success initiatives. You'll play a key role in rapidly growing reach, engagement, pipeline, revenue, and eventually customer retention and expansion by creating best-in-class social and community programs for our Pro Products.
What You'll Do:
Engagement Strategies
- Increase customer retention by planning and executing against one-to-many engagement strategies for customers, including online and offline touchpoints such as training, webinars, surveys, user groups, knowledge base articles, Community content, social media, and more
Content Creation
- Create visual materials (one-pagers, slide decks, emails) for mass distribution to customers
- Write compelling copy for multiple media including ST Community, social platforms, webinars / training sessions, etc.
- Write accessible and effective technical guides for non-technical customers
- Develop, design, and host large customer webinars
- Create and collaborate on content based on trends and data insights
- Develop a portfolio of proven content themes for each active programming channel, with an additional "test lane" for continuous testing and analysis of new ideas
Community & Program Management

• Support content marketing team in podcast, webinar, and other content-related operations
• Achieve key performance metrics including views, engagement, open rates, follows, comments, and kudos
• Identify, participate in, and cultivate influential communities that ServiceTitan customers are active in.
• Learn ServiceTitan platform to effectively communicate Pro Product value
• Keep a finger on the pulse of global storytelling trends, innovations, technologies, and platforms

What You'll Need:

• Excellent writing and content creation skills with the ability to speak and message effectively to ServiceTitan's audiences
• 3+ years' experience in a content, marketing, or customer facing role with hands-on experience developing and executing cross-platform engagement strategies
• Ability to effectively communicate information and ideas across media
• Capacity to synthesize large amounts of data into actionable information, particularly when it comes to relaying the value of our Pro Products
• Excellent interpersonal skills and proven ability to build consensus and work collaboratively as part of a team

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $48,000 - $69,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.