Content Strategist Manager

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless, with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA, with additional office locations and remote workers in cities across the U.S. and in the U.K

Manager, Content Strategy

The Manager, Content Strategy role is responsible for the daily operations of a team of content strategists and ensures the team utilizes best practices (including instructional design methodologies) for timely execution of a variety of product roadmaps. The Manager is responsible for the implementation of consistent operational efficiencies and high quality across the product lines. The Manager is a standout idea generator and problem solver with excellent communication and organizational skills. The Manager leads by example and coaches the team toward these behaviors.

Responsibilities include:

• Apply strategic planning skills to create a long-term vision for the content
• Develop and distribute processes for new methods of preparing content, including implementing instructional design methodologies, train Content Strategists on new processes
• Ongoing evaluation, coaching, and upskilling, paying attention to instructional design implementation and project management
• Cross-functional collaboration: Identify process and communication challenges and ensure expeditious, effective resolution
• Guide Content Strategists toward data-driven decision making, particularly when generating new products
• Recruit, vet, and contract robust pool of freelance developmental editors and vendors to manage workload and ensure highest-quality content
• Manage distribution of work to Content Strategists (internal) and freelancers (external) based on resource availability and project needs
• Identify and participate in opportunities to interact with customers: site visits, conferences, advisory board interactions, focus groups
• Identify opportunities for Content Strategists to interact with customers: virtual interviews, secondary research, local events, webinars
• Project reporting: Maintain current reports related to projects and adherence to budgets
• Attract, train, and retain high-performing team members and recruit new talent

Requirements:

• 5-10 years in EdTech, or comparable experience
• eLearning and eLearning platform experience, including knowledge of the concepts, principles, and practices in adult learning theory, instructional theory, and practice
• Project management experience
• Budgetary oversight and contract negotiation experience
• Experience managing teams of five or more, including freelancers
• Degree in Instructional Design is preferred

Candidates should be aware that Ascend Learning currently maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be fully vaccinated by their start date. Ascend Learning is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.Exceptions to the vaccine requirement may apply for employees living or working in Montana.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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