Content Systems Support Associate

Peloton · Brooklyn NY

Company

Peloton

Location

Brooklyn NY

Type

Full Time

Job Description

ABOUT THE ROLE

The Content Systems Support Associate provides best in class support for the products currently owned by the Content Business Solutions (CBS) team. The products currently are:

  • Crescendo Music Platform
  • Dalet Media Asset Management System 

The department also has upcoming plans to bring further critical products on onboard in the future.

This is a hybrid role, combining customer success, customer service, and technical support. The person will have excellent attention to detail and be a great problem solver. This is also a hands-on role that will require a self-starter who can research problems and find creative solutions while working with a close-knit team. 

YOUR DAILY IMPACT AT PELOTON

  • Provide technical support to all end users of Content Business Solutions products. This is through a mixture of onsite (face to face) support, Slack or by email
  • Capture issues, queries and support requests in CBS’ call logging system, maintain tickets as required and ensure all tickets assigned are resolved in a timely manner
  • Working with the team leader, maintain and update documentation including user manuals, FAQs, and Knowledge Base articles
  • To be on call on an agreed rotation providing out of hours critical support as required 
  • Gather and maintain a record of feedback from end users for new features, process changes or other enhancements
  • Conduct product configuration changes as directed by the Senior Content Solutions Manager
  • Assist with software set-up and demonstrations for end users

YOU BRING TO PELOTON

  • Technical support experience ideally in the Media industry
  • Great interpersonal communication skills; comfortable bringing your point of view into a discussion
  • Experience and familiarity with customer success and customer service
  • Good technical writing skills
  • An enthusiastic individual that is open-minded, adaptable, and organized
  • Self-starter with the ability to adjust to a fast-paced work environment

#LI-SW1 #LI-Hybrid

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Apply Now

Date Posted

10/26/2022

Views

6

Back to Job Listings Add To Job List Company Profile View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Sr. Manager/Associate Director, Program Management - Volastra Therapeutics

Views in the last 30 days - 11

Volastra Therapeutics is a biotechnology company dedicated to discovering and developing treatments for patients with cancer They have raised funding ...

View Details

Customer Operations Associate - Coast

Views in the last 30 days - 7

Coast is a company that is reimagining the trilliondollar US B2B card payments infrastructure with a focus on commercial fleets vehicles and drivers T...

View Details

Development & Partnerships Associate - Acumen

Views in the last 30 days - 6

Acumen is looking for a detailedoriented individual to support the Development Partnerships team The role involves supporting operations fundraising ...

View Details

Software Engineer - Python - Vatic Investments

Views in the last 30 days - 7

Vatic Investments is looking for a Python Software Engineer to work on algorithmic trading systems The role requires expertise in C Python and Linux a...

View Details

Analytical Manager - Materion

Views in the last 30 days - 6

Materion is looking for an Analytical Lab Manager to lead the laboratory team providing accurate and timely test results The role requires a fouryear ...

View Details

Senior Product Growth Manager - Apalon

Views in the last 30 days - 6

The text is about Mosaic Group a global company with a diverse app portfolio including Apalon with over 1 million subscribers and 600 million download...

View Details