Content Training Quality Specialist

Company Description

About Wolt 
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.

Job Description

Are you an experienced support professional? Do you have a never-ending will to learn and teach others? If this sounds like you, then we’d love to chat!

What you'll be doing

• Reviewing tickets using Maestro based on the categories set and providing constructive feedback to our Support Associates.

• Reporting on recurring issues/edge cases to team leads for better coaching and performance improvement.

• Creating and updating the content in a comprehensive way based on the market needs and central team guidance.

Qualifications

• You understand the importance of quality and are a builder who can create something out of nothing.

• You are detail oriented and enjoy learning and teaching others how to use our Customer Support tools.

• You are a clear communicator with all stakeholders and can explain your vision and ideas.

• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced tech company environment.

• You have experience in customer support roles, can easily understand customer needs and find the right tools to solve problems and complaints.

Additional Information

If you are excited about working in a high-growth environment and taking ownership beyond the obvious, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! :)