Contingent Worker - Knowledge Management Business Analyst

The Knowledge Management (KM) Business Analyst will support the KM team as the liaison between the core KM team, business units, IT delivery teams and leadership.
WORK TO BE PERFORMED:

• Interface with stakeholders to identify, analyze and research business needs.
• Create documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, and presentations.
• Conduct analysis and research regarding best practices in the industry for KM frameworks.
• Conduct analysis and research to define the internal knowledge estate at OCC.
• Document current state and assist in future state design.
• Conduct gap analysis to inform overall strategy and prioritization of work.
• Define, clarify, and manage changes to scope.
• Participate in development of knowledge tools and approaches.
• Participate in solution evaluations.

SKILL AND EXPERIENCE REQUIRED:

• Minimum 3-5 years of experience in knowledge or information studies.
• Strong understanding of KM principles and processes.
• Good business process re‐engineering and project management skills.
• Fluent in critical thinking, structured analysis, and problem solving.
• Fluent in change management practices.
• Proficient in breaking down knowledge and information silos.
• Excellent listening, written and oral communication skills; skillful facilitator.
• Good collaboration, relationship‐building, and customer support skills.
• Proficient in SharePoint, Microsoft Office, Confluence and Jira.
• Experience in ServiceNow a plus.
• Experience with agile software development.
• Bachelor's degree.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
Step 2
You will receive an email notification to confirm that we've received your application.
Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
For more information about OCC , please click here .
OCC is an Equal Opportunity Employer