CONTINUOUS IMPROVEMENT ANALYST II
Job Description
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Drive a continuous improvement mindset & culture throughout the customer care organization. Hands on approach to manage activities that will deliver improvements to new and existing processes.
What your background should look like:
Responsibilities:
- Work with management to define the short-term and long-term objectives and potential gains for the organization.
- Support the CC leadership team and cross functional partners in coordinating the deployment of TEOA (TE Operating Advantage) activities to meet BU goals.
- Support CC leadership team and cross functional partners in establishing and driving a culture of continuous improvement throughout the function.
- Collaborate across functions to ensure consistent implementation of new, improved processes.
- Manage projects and project teams to drive continuous improvement initiatives and execution of goals.
- Maintain and update all process related documents for reference purposes.
- Establish measurable criteria to enable process performance tracking. Ensure process performance is tracked and desired results are achieved.
- Manage the continuous improvement pipeline and action plans.
- Initiate and drive activities to ensure continuous improvement pipeline is replenished.
- Drive the cataloging and qualifying of opportunities and ideas.
- Work with CC Leadership to identify and address areas of process improvement.
- Continually review business processes to improve the Global Customer Care team efficiency.
- Monitor and solve all process issues and ensure timely resolution.
- Provide consultation / mentoring to team members and peers in the use of process improvement and problem-solving tools and techniques.
- Develop training plans and co-ordinate the delivery of training on new process and process updates.
- Provide management with feedback on Key Performance Indicators in line with set priorities and timing targets.
Skills, Experience and Requirements:
- Bachelor's Degree in Engineering or related field, or 5+ years experience in lieu of the degree
- Strong background in customer care processes and a solid knowledge base.
- SAP SD & SFDC Case Management experience is preferred.
- Proven TEOA Practitioner.
- Kaizen facilitator.
- Problem-solving skills & Continuous Improvement mindset.
- Capable of adapting to new systems. Forward thinker and a change agent.
- Good influencing skills. Able to influence others including those in more senior roles.
- Flexible to working in an international environment.
- Good communication skills (clear, concise oral and written presentations) and interpersonal skills.
- Proficient in Microsoft office tools including excel and mapping.
Competencies
Values: Integrity, Accountability, Teamwork, Innovation
Compensation:
- Competitive base salary commensurate with experience: $64,700 - $97,100 year (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
Location:
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Date Posted
08/17/2023
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