Continuous Improvement Engineering Lead

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures. 

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

You will join our dynamic and highly skilled Systems team where you’ll play a pivotal role in the development of medical devices. You'll be at the intersection of hardware engineering, manufacturing, software, quality, and regulatory affairs teams, playing an instrumental role in bringing groundbreaking products from concept to reality, all while enjoying a vibrant and collaborative work environment.

We’re looking for someone with experience developing and supporting electronic devices throughout the product lifecycle. You’re experienced working on all product stages from research and development to design and manufacture.

You and your team will take a methodical approach to identifying, testing, and validating product improvements as part of quality improvement and cost savings initiatives.

You will ensure Sword Health products continue to be manufactured to a high quality bar. You will naturally strive for innovation, have sharp analytical skills and have a pragmatic and fast-paced work structure. Creativity, adaptability, and technical knowledge in certain aspects of device development are crucial to this role.

What you'll be doing:

• Manage a team of Quality test and manufacturing engineers to support ongoing production process, NPI, and continuous improvement of existing product lines;
• Identify cost-savings opportunities, and drive the necessary engineering changes to capture;
• Work with customer support to triage and validate component failure complaints in the field, and work with the engineering teams to introduce corrective solutions;
• Investigate CAPAs and NCRs that involve a hardware or manufacturing component;
• Develop and oversee validation test plans in support of New Product Introduction;
• Identify and qualify dual-source components to improve product quality and unit economics;
• Oversee product lifecycle management of critical electronic components within the Sword Thrive ecosystem;
• Travel up to 10% may be required.

What you need to have:

• A technical degree in hardware, software, or industrial engineering;
• 7+ years in a quality engineering role, with prior experience managing engineering teams;
• Advanced DOE skills, capable of developing functional testing programs based on engineering / user requirements;
• Analytical thinker who can gather or create the information necessary to make data-driven quality and process improvements decisions;
• Naturally curious and methodical engineer capable of doing root-cause analysis of failure modes across hardware, electronics, and software.

What we would love to see:

• Worked on medical devices, and proficiency in the regulatory requirements of development.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation; 
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy (Portugal only);
• To get to know more about our Tech Stack, check here.

*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*;

• Equity shares*;

• Discretionary PTO plan*;

• Parental leave*;

• 401(k);

• Flexible working hours;

• Remote-first company;

• Paid company holidays;

• Free digital therapist for you and your family.

*Eligibility: Full-time employees regularly working 25+ hours per week

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance;

• Meal allowance;

• Equity shares;

• Remote work allowance;

• Flexible working hours;

• Work from home;

• Unlimited vacation;

• Snacks and beverages;

• English class;

• Unlimited access to Coursera Learning Platform.

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.