Continuous Improvement Operations Manager

Job Description Summary
Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity:

Reporting to the Senior Manager Fulfillment Center Operations, we are looking for an Operations Manager, leading process change projects within the fulfillment center. You will manage project intake process for fulfillment center improvement, consistent with network Change Management process. You will also support operations with creative solutions and help remove barriers to projects, and escalate roadblocks. You will be hands-on in a startup operation and will build relationships with hourly associates, managers, carrier partners, vendors, other FC teams and different departments in the company. You will work on site in the Ontario Fulfillment Center.

Your Impact:

• Build the initial teams, establishing procedures, metrics and processes
• Lead a Continuous Improvement team, focusing on 5s.
• Continue to build the 5S and lean program and culture in the FC.
• Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness.
• Flex into operations management leading any FC departments to support gaps or business need.

What You Bring:

• B.S. or B.A. degree or equivalent additional experience
• 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
• Experience developing and managing 50+ employees.
• At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.
• Experience building or improving inventory management, order management, and warehouse management processes.
• Experience using Kaizens, process improvement
• Experience using 5S principles in a distribution environment.

#LI-AH1, #LI-Onsite, #Onsite

Consent Statement : I CERTIFY THAT THE FACTS CONTAINED IN THIS APPLICATION ARE TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE. I UNDERSTAND THAT ANY MATERIAL MISREPRESENTATIONS OR FALSE INFORMATION WILL DISQUALIFY ME FOR CONSIDERATION FOR HIRE AND THAT IF I HAVE ALREADY BEEN HIRED WILL BE GROUNDS FOR THE TERMINATION OF MY EMPLOYMENT. I AUTHORIZE INVESTIGATION OF ALL STATEMENTS CONTAINED HEREIN AND THE REFERENCES LISTED BELOW TO GIVE YOU ANY AND ALL INFORMATION CONCERNING MY PREVIOUS EMPLOYMENT AND ANY PERTINENT INFORMATION THEY MAY HAVE, PERSONAL OR OTHERWISE. BY SIGNING BELOW, I HEREBY FOREVER RELEASE QVC & ITS SUBSIDIARIES, AFFILITATES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, AND ANY PERSON OR ENTITY PROVIDING INFORMATION TO THE PURSUANT TO THIS APPLICATION, FROM ANY AND ALL LIABILITIES OF EVERY KIND AND NATURE, INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, INVASION OF PRIVACY, MISTAKEN IDENTITY, AND MISUSE OF INFORMATION OBTAINED AND ANY OTHER CLAIM OR COURSE OF ACTION ARISING OUT OF THE PROCUREMENT OR USE OF INFORMATION OBTAINED IN SUCH INVESTIGATION.I UNDERSTAND AND AGREE THAT IF HIRED, MY EMPLOYMENT IS FOR NO DEFINITE PERIOD AND THAT THE EMPLOYER FOLLOWS AN EMPLOYMENT-AT-WILL POLICY, WHICH MEANS THAT I OR THE EMPLOYER MAY TERMINATE MY EMPLOYMENT AT ANY TIME, FOR ANY REASON, OR FOR NO REASON WHATSOEVER, WITH OR WITHOUT NOTICE, IN ACCORDANCE WITH STATE AND FEDERAL LAWS. THE FOREGOING DOES NOT APPLY IF I HAVE ENTERED INTO A WRITTEN EMPLOYMENT CONTRACT SIGNED BY A DULY AUTHORIZED OFFICER OF QVC.I UNDERSTAND THAT QVC MAINTAINS A DRUG AND ALCOHOL FREE WORKPLACE, AND THAT ANY OFFER OF EMPLOYMENT WILL BE CONTINGENT UPON FULL COOPERATION IN THE ADMINISTRATION OF ANY DRUG TESTING AND A SUCCESSFUL (NEGATIVE) DRUG TEST RESULT AS WELL AS THE SUCCESSFUL RESULT OF A NEW HIRE BACKGROUND CHECK.

Join us as we enrich life’s everyday moments – including yours. Apply today! 

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! 

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. ​

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.