Contract Destiny Senior Community Manager

As part of the Bungie Community Management team, the Senior Community Manager helps to build relationships between past, present, and future community members with Bungie and the development teams. Their mission is to support the community team and its daily operations associated with sustaining the live game.

Senior Community Managers work closely with Bungie Marketing, Editorial, Destiny Player Support, the international teams, industry partners, and the development team to support the player communications and share player experiences and feedback that helps to inform and add perspective to our creative processes. They highlight the passionate humans working inside Bungie and developing experiences every day for the community, create safe places where players can interact with one another, foster relationships with community leaders, and help the development team facilitate communications between all groups.

Estimated Duration: 11 months

RESPONSIBILITIES         

• Partner with developers as community expert to help the team explore opportunities to improve the player experience and respond to player feedback.
• Manage and mentor other members of the community team.
• Partner with Destiny Player Support to identify and address player-facing issues.
• Participate in internal play tests to give feedback with knowledge of community reactions.
• Support and amplify the release of official Destiny marketing assets and global campaigns
• Partner with Localization Editors to translate and quality control marketing content
• Collaborate and support international publishing team on regional-specific projects and activations.
• Participate in internal conversations to represent the player base and offer community-informed input on how to enhance the player experience.
• Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.
• Source, analyze, and organize player feedback for internal distribution.
• Work with marketing and PR teams to identify and amplify community leaders.
• Draft relevant communications to educate, inform, and celebrate the community.
• Create community driven campaigns, competitions, and activations to regularly engage players and drive conversation around Bungie products.

REQUIRED SKILLS          

• 5+ years of industry experience managing a passionate gaming community.
• Excellence in written and verbal communication for both public facing and internal communications.
• Experience leading a team or managing others.
• Flexibility with scheduling to accommodate international collaboration across many time zones.
• Strong insights for building and structuring online interactions.
• Ability to create data informed reports on sentiment and utilize social listening tooling.
• Proven track record and enthusiasm for enabling and measuring proactive and reactive. public conversations in a live game service environment.

NICE-TO-HAVE SKILLS    

• Bachelor’s Degree: Communications, Public Relations, Marketing, Writing
• Deep familiarity with video games industry and games as a service, MMO, FPS, etc.
• Deep familiarity with the Destiny Community
• Some familiarity with Bungie as a studio and its past adventures