Contract Manager

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As we continue to grow as QuidelOrtho, we are hiring a Contract Manager to join the team. The Contract Manager is responsible for maintaining a high level of customer satisfaction (both internal and external customers) by managing reagent contracts and/or service contracts, providing value added support to key business partners including Sales, Finance, and Service. The Contract Manager will mentor the other members of the operation team.

The Responsibilities

• Implements customer contracts (service and reagents); ensures QuidelOrtho and customer compliance to contract terms against actual purchases.

• Monitors expiration status of contracts and membership status of contracts (reagents and service), complete analysis, and take action to resolve.

• Creates reagent contract renewals; investigates pricing issues and prepare credit requests; processes modifications to catalogue numbers, product offerings or descriptions and ensure contracts are updated accordingly.

• Manages List Price updates in SAP.

• Reviews terms and conditions and drafts various contract arrangements such as lease and/or rental agreements.

• Provides timely sales reports to account managers and customers when required.

• Analyzes, approves, and submits all customer data changes (UCN) and new customer set ups.

• Prepares invoicing of service contracts and service orders.

• Enters for Canadian equipment entry in MXP database.

• Assists Manager with service database management (via MXP).

• Checks pricing for all reagent orders on hold at List price.

• Ensures monthly submission of CPRR data by customers and prepare billing requests.

• Perform other work-related duties as assigned.

The Individual

Required:

• Education: College or University degree required.

• Experience: Minimum of three (3) years in a similar position is required. 

• Analytical skills - effectively collect, organize, and analyze information is required.

• Excellent at developing and maintaining collaborative relationships with key business. stakeholders (i.e. Sales, Finance).

• Superior time management, prioritization, and organizational skills.

• Detailed oriented, proactive to multi-task.

• Strong interpersonal and communication skills, both written and verbal.

• Quick learner with a demonstrated ability to work independently and cross functionally.

• Strong analytical skills to dissect information and problem solve.

Preferred:

• Bilingual English/French an asset.

The Key Working Relationships

Interact with the Canada Sales team, Customer Service, Finance, Service, Logistics, and Marketing team. This role is also interacting with customers.

The Work Environment

Typical home office environment. Flexible work hours to meet project deadlines. No strenuous physical activity, though occasional light lifting of files and related materials (up to 10 lbs.) is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. On a typical day, 100% of time is spent sitting at the desk, on the phone, or working at the computer for extended periods of time.

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