Contract: Outsourced Solutions Launch Manager

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork's business. Our HWS team members are located all over the world.
Work/Project Scope:

• Conduct regular planning and scoping sessions with internal and external stakeholders
• Queue up new projects and coordinate with cross-functional teams to ensure all new projects are launched within SLAs (includes pre-sourcing/screening of talent, setting up new platform accounts, reporting, etc)
• Drive the Hiring/Onboarding of workers on the project, leveraging cross-functional teams as necessary; set up the workers' contracts; provide access to project-specific tools and systems.
• Lead all client kickoff processes and align on goals & objectives; following launch will lead recurring [weekly/monthly/quarterly] calls with Upwork and client representatives to discuss project updates and action items.
• Set up and maintain project trackers: work breakdown trackers, project spend burndown tracker, PO longevity (forecasting)
• Monitor the workers' contracts and time logged on the Upwork platform as well as the dashboards for the systems in which the workers are completing the work
• Closely QA the workers' deliverables as they complete their projects, also monitoring turn-around times
• Ensure issues and feedback raised over the course of the project are reported and acted on in a timely manner.

Must Haves (Required Skills):

• Demonstrated experience with project launches or implementations, preferably in the outsourced staffing industry.
• Financial modeling related to costs and revenue of resources to determine budgets for projects
• High level of business acumen (role will be client-facing)
• Hands-on experience developing methods for measuring success for hiring, training, and managing large teams
• Experience working with cross-functional, distributed teams
• A high level of business acumen, as you will be communicating frequently with clients and talent.
• Excellent verbal and written communication skills; including informative, well-organized presentations
• Strategic thinking, balancing a broad range of internal and external factors when identifying problems, proposing solutions, and making decisions
• Leadership skills: motivating a team to perform to the best of their abilities to achieve shared goals of the team
• Analytical skills: able to decompose complex problems into manageable components.

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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