Contract Rebate Programs Administrator

We are looking for a Contract Rebates Program Administrator to join the Customer Service team at our North American Headquarters in Carlsbad, CA. If you have a customer service background, great attention to detail and enjoy data entry, we’d love to talk to you! This is an onsite contract position that will assist with rebates during our busy season, expected to run through September 2023.

WHAT YOU WILL CONTRIBUTE

This position is responsible for Customer service via telephone; data entry, mail opening and sorting, filing and consistent monitoring of email box in accordance with company processes and procedures, while acting as a liaison between the customer and our rebate vendors. Additionally, you will:

• Daily processing of all in-season and off-season rebates
• Formatting CSV file and submitting rewards card funding requests to Finance for payment
• Responsible for receptionist coverage every lunch hour and upon request
• Function as a back-up phone support for CFL Advocate for all regions when necessary
• Other duties assigned as needed

• 2+ years’ experience delivering customer service with a positive attitude and cheerful disposition
• Ability to type 50 WPM
• Must be able to work in a fast-paced environment and have the ability to multi-task
• Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of customer claims
• Good written and pleasant verbal communication skills

EDUCATION

High School Diploma or equivalent

WHAT WE OFFER

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

• Paid Holidays!

• On-site self-service café / free gourmet coffee stations
• Company sponsored FUN events!
• On-site gym, ping-pong, foosball, outdoor bocce ball court, BBQ & firepit

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Expected salary range is $20.00-22.00/ hour. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.

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