Contract Technical Support Representative - IoT

Fluidra’s looking for a Contract Technical Support Specialist – IoT to join our team at our CMP location in Newnan, GA. This person will provide customer service via phone, email and chat for a variety of technical issues related to our smart connected devices. This is a temporary position to help with busy season demand, we estimate the contract will run through September 2023. 

WHAT YOU WILL CONTRIBUTE

In this position, you will provide troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with our warranty and service guidelines. Responsible for completed web-connected device troubleshooting and installation classes, in support of pool owner customers with technical product inquiries. Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary. Additionally, you will:

• Provide support to pool owner customers for inquiries surrounding web-connected device (iAquaLink, etc) troubleshooting, installation, warranty processes and other programs.
• Review and authorize warranty service work to be performed by independent service companies.
• Attend technical training classes in an effort to maintain current with troubleshooting of web connected products.
• Work with other team members to help achieve overall department goals and tasks.
• Other duties as assigned.

WHAT WE SEEK

• 2+ years’ experience delivering customer service with a positive attitude and cheerful disposition.
• Ability to type 50 WPM.
• Possess a technical aptitude for routers, WiFi, cell phone applications, and computers.

EDUCATION

High school diploma or equivalent required. Technical trade school or similar preferred.

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.