Contractor - Community Specialist: Social Coordinator

At MyFitnessPal, our vision is to be the global catalyst for every “body” to achieve their healthy. We believe fitness starts with what you eat. We provide the tools and resources to reach your fitness goals.

We are looking for an experienced, customer-focused, self disciplined individual to join our growing Customer Happiness Team.

*Please note that this is a contract position through the end of 2022

• Address customer concerns, complaints and questions on both organic and paid social posts and DM’s via Twitter, Facebook, Instagram and other emerging social channels by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to community guidelines and policies, and a commitment to excellent customer service
• Recognize the risk and the public nature of the social channels, investigate and respond to complex customer complaints across social platforms, and work cross-functionally to reach a win-win solution for all parties
• Understand MyFitnessPal brand voice and how to maintain that brand voice across multiple platforms.
• Identify opportunities and gaps in the support content and make recommendations for new and updated macros, FAQ’s, and other forms of social support
• Ensure positive messaging is maintained in the social community and help grow our fans, followers, and subscribers by congratulating members, removing spam/inappropriate content, and engaging in conversations where appropriate
• Assist the community team with providing positive engagement and support in the forums where appropriate and have a strong understanding of our Level 1 support processes and procedures
• Live our core values in all you do:
  • Be Kind and Care
  • Live Good Health
  • Be Data-Inspired
  • Champion Change
  • Leave it Better than You Found It
  • Make It Happen

• 3+ years in customer support or social media support
• Current knowledge of and in-depth familiarity with best practices for social media support
• Excellent written and verbal communication skills  
• General Computer/Tablet/Smartphone Knowledge
• An extremely flexible schedule including weekend and evening availability
• The ability to learn on the fly and adapt to change
• A team-oriented, peer-positive attitude
• High Emotional IQ & high levels of professional integrity 
• Confidence using technology and the ability to pick up new community tools quickly 
•  Ability to display sound judgment and to make quick decisions when necessary  
• Solid organizational skills and the ability to juggle several tasks at the same time   
• Passion for online communities  

Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.