Contractor: Junior Outbound Sales Representative

FluentStream is a software-as-a-service (SaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream’s modern, cloud-based communications platform. Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 99+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies for seven years in a row. We’ve also been recognized by BuiltIn and Stevies as one of best companies to work for in the U.S.

As a Junior Outbound Sales Representative will be responsible for executing outbound sales activities aimed at upselling, cross-selling, and winning back customers. As a contractor you will work 75% of the time in an outbound sales capacity and 25% in an inside sales capacity. 

Key Responsibilities

• Cross-sell during Migration
  • Target Audience: Focus on migrating customers to identify opportunities for upselling and cross-selling additional products and services.
  • Outbound Dialing:
    • Execute high-volume outbound calls to existing customers in the process of migrating to upsell additional products and services.
    • Conduct discovery calls to understand customer needs, challenges, and potential fit for additional offerings.
  • Sales Process:
    • Manage the entire sales cycle from initial contact through to contract close/won, including follow-up, proposal generation, and negotiation.
  • Documentation & Reporting:
    • Accurately document all sales activities, customer interactions, and pipeline progress in the CRM system.
    • Provide weekly reports on outbound sales activities, progress toward targets, and closed/won deals.
• Expansion to Current Customers 
  • Target Audience: Focus on expanding sales to additional locations, new services (e.g., SIP > Hosted), and upselling/cross-selling products.
  • Outbound Dialing:
    • Conduct outbound calls to former customers to win back business 
    • Explore opportunities to expand services to additional locations.
    • Identify opportunities for upselling and cross-selling existing customers based on their current product usage and business needs.
  • Sales Process:
    • Lead the sales process from discovery through to contract close/won, ensuring customer satisfaction and alignment with their needs.
  • Documentation & Reporting:
    • Keep detailed records of sales activities, interactions, and outcomes in the CRM system.
    • Submit regular updates on sales progress, win-back success, and upsell/cross-sell performance.

Qualifications

• Demonstrated experience in outbound sales, with a proven track record of achieving sales targets and closing deals.
• Excellent verbal and written communication skills, with the ability to engage customers and articulate the value of products/services.
• Experience using CRM systems to manage sales activities, track progress, and report results.
• Ability to understand customer needs and tailor sales pitches to align with their business goals.
• Driven to meet and exceed sales targets with minimal supervision.

• High School Diploma (Minimum): A high school diploma or equivalent is required.
• Bachelor’s Degree (Preferred): A degree in Business, Marketing, Communications, or a related field is preferred but not required. Relevant coursework or certifications in sales, marketing, or customer relationship management can be beneficial. 
• Entry-Level Sales Experience: 2 years of prior experience in sales, customer service, or a related field is highly advantageous. This could include internships, part-time jobs, or volunteer work that involved customer interaction, sales, or lead generation.
• Industry Knowledge: Understanding of the SaaS, ideally VoIP, with the ability to quickly grasp complex product features and market dynamics.
• Prospecting Skills: Ability to research and identify potential customers, initiate contact, and generate leads through various channels (e.g., phone calls, emails, social media).
• Cold Calling: Comfort with and willingness to engage in cold calling and outbound sales activities. The ability to handle rejection and persistently follow up with leads.
• Sales Pitch Development: Basic ability to craft and deliver compelling sales pitches tailored to the needs and pain points of different customer segments.
• Team Collaboration: Ability to work effectively as part of a sales team, collaborating with colleagues and sharing insights to achieve common goals.
• Proficiency in Office Software: Basic proficiency Google Workspace (Docs, Sheets, Slides) for managing communications, presentations, and data.
• Familiarity with Sales Tools: Any experience with sales tools like email tracking software, LinkedIn Sales Navigator, or sales automation tools is a plus.

Compensation and Payment Terms

• Rate: $30/hr with commission of 1x of MRR closed
• Hourly Payment: Paid bi-monthly upon submission of an invoice and approval of hours worked.
• Commission Payment: Paid monthly based on invoice schedule for closed/won opportunities, with payment occurring the month following first invoice.