Contracts Administration Specialist

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The North America Service Support "NSS" Team provides back-office support to the day-to-day transactions required by Customers, Service Partners, and Field Teams. This team supports the Services/Software Enterprise contract life cycle, the processing of Maintenance Agreements, Installation Agreements, Q2SC support, subcontractor payments, auditing and loading, above contract work tickets, and rental billing.
Job Description

 Job Duties:

• Contract loading for various types of service programs in various systems. (Oracle systems)

• Pre-audit of information submitted for loading.

• Post-audit of loaded information to ensure correctness & completeness of the data.

• System help desk to support the field teams in the use of the Q2SC (Oracle) contract loading tool.

• Oracle Install Base data additions and modifications.

• Able to meet weekly and monthly deadlines for data processing.

• Coordinating preparation of assigned documentation through internal approval process

• Monitoring contract submittals to ensure timely and coordinated responses and compliance with terms and conditions

• Serve as a liaison for Field Service, Finance, Credit, Order Management, CMSO, and Product Management departments

• Communicating across all levels of the organization and partners to resolve any contract , entitlement or billing issues

• Maintain efficient cycle time of processing contracts through measured results and case management (Service Cloud).

• Effective verbal and written communication skills.

• Proficient in the use of Google Tools (Gmail, Docs, Sheets & MS Excel)

 

Basic Requirements

• Associates degree or 1+ year experience in contracts, customer service, finance, or administrative.

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements
Relocation Provided
Position Type
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.