Contracts Specialist

Hybrid in Austin, TX or Las Vegas, NV
Who We Are:
National Credit Center/Promax, a renowned leader in the automotive industry, stands out for its commitment to providing cutting-edge software solutions. Our National Credit Center and Promax software, trusted by dealerships worldwide, not only streamlines operations and enhances finance and insurance (F&I) processes but also drives profitability, setting us apart in the industry.
We seek a full-time Contracts Specialist who will play a crucial role in our operations. This is the perfect opportunity if you are passionate about operational excellence, team collaboration, and customer satisfaction. Reporting to the Director of Operations, your primary responsibilities will be providing front-line support for incoming calls, emails, technical support, and account setup and changes.
What You’ll Do:

• Processing contracts, activation, and setup for new customers while driving operational KPIs
• Acting as a liaison between sales, credit bureaus, and customers
• Providing customer support on incoming calls and emails
• Assist in a variety of other projects on an as-needed basis

What You’ll Have:

• Minimum of 2 years customer service-related experience in an inbound service center work environment
• Ability to analyze and resolve customer issues of diverse scopes
• Strong working knowledge of Microsoft Office and Salesforce.com
• Effective verbal and written communication skills
• Ability to interpret and communicate detailed product information
• Highly collaborative team player with a passion for providing great service
• Positive, assertive individual with a desire to learn, grow, and develop

What We Offer:

• Competitive base salary with an attractive commission structure.
• Unlimited PTO
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development opportunities and continuous training.
• A supportive and dynamic work environment with opportunities for growth and advancement.

Hiring Timeline:

• Recruiter Phone Screen
• Hiring Manager Interview
• Cross-Functional Interview
• Offer

We are an equal employment opportunity employer and a drug-free workplace.