Control Support Engineer

Job TitleControl Support Engineer

Job Description

Qualification and abilities 

• Electrical / Electronic / Mechanical or Computer Engineering (higher technical level)
• Experience in maintaining cluster servers, databases, network and communications systems and software related automated baggage handling systems or automated systems in material handling industries.
• Experience in maintaining WinCC (for SCADA), Web factory (for SCADA), Siemens PLC S7 (low level controls), Quality applications (process intelligence applications), Barcode Scanners & PLC Interfacing with X-ray monitoring system
• Excellent verbal and oral skills in English language
• Experience with analysing process flows
• Process orientated
• Analytical capabilities

Responsibilities

• Carry out preventive and corrective maintenance of system software
• Maintain all site hardware and software
• Contact point with headquarter IT departments and control support
• IT configuration management
• Change management on control level
• Initiate and execute improvement actions
• Monitor hardware, software, network performances
• Solve problems
• Maintain and archive releases, versions and updates
• Implement software updates and patches
• First & Second line support on site
• Hardware, software, cluster servers, databases, network and communication systems related to the automated handling system as scoped in service contract.
• Hands on controls management on site.
• Decreases response time when controls appear to have problems.
• Solve unique but definite problems.
• Offers professional arguments as the basis for making choices and for convincing the people concerned.
• Improvement of work processes calls for attention continuously.
• Acts as major contributor to process improvements.
• Develop, maintain and improve methods to gain and use relevant performance data
• Analyse system, process and maintenance activity performance
• Evaluate and improve system, process and maintenance activity performance
• Communicate performance status and improvement actions internally and with customer