Convention Setup Coordinator - MGM Grand

PRIMARY PURPOSE:

It is the primary responsibility of the Convention Setup Coordinator to facilitate and coordinate correspondence between the Convention Setup department and all other departments on property. All duties are to be performed in accordance with departmental and MGM Grand policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Communicate information to other departments regarding tear downs and setups of conventions and meetings
• Maintain rapport with clients and other departments to ensure client satisfaction
• Work with departments across properties to coordinate equipment deliveries and pickups
• Work directly with guests and appropriate departments to coordinate hotel meeting rooms and any other function needs
• Order departmental supplies and equipment with proper approval
• Keep records of research for ordering departments to ensure consistency in products and prices
• Maintain proper employee records pertaining to attendance, payroll and personal information
• Work with manager and supervisors to ensure that all operational paperwork and files are kept in a neat, accessible and easily comprehensible manner
• Handle cast member and guest complaints with the intent of resolving situations to the satisfaction of all parties
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to effectively communicate in English, in both written and verbal forms
• Ability to communicate effecitvely, concisley and logically in a timely manner and at an appropriate level, while maintiaining confidentiality
• Ability to work under pressure
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• General knowledge of mathematical skills inlcuding addition, subtraction, multiplication, and division
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays

PREFERRED:

• One (1) year of experience working in an administrative capacity, knowledge of convention set-up operations