Conversational AI Architect, Google Cloud

Minimum qualifications:

• Bachelor's degree in Computer Science, Engineering or related technical field or equivalent practical experience.
• Experience in one or more discipline areas: chat/voice bot development, ML, NLP, contact center technologies or linguistics.
• 3 years of experience in project managing and delivering solutions or as a Computational Linguist, Engineer or Quality Assurance (QA) Specialist.

Preferred qualifications:

• Experience in managing the design and production implementation of chat and voice bots in an enterprise environment.
• Experience with natural language processing and related concepts.
• Excellent leadership and influencing skills in the application of AI or Machine Learning.
• Excellent verbal/written communication, presentation, and problem-solving skills.

About the job

As a Conversational AI Architect, you will work directly with Google's most strategic customers on critical conversational AI projects to help them transform their contact centers using Google's Cloud Conversational AI (CCAI) solution. You will build conversational interfaces and virtual agents for customers using core Google products such as Dialogflow and Contact Center AI. You will be an engagement lead for strategic Google Cloud customers doing requirements gathering, program management, addressing customer feedback, and delivering virtual agent solutions. You will help them develop, deploy, and manage Dialogflow and CCAI solutions in production. You will provide technical project management, consulting and technical aptitude to customer engagements while working with client executives and key technical leaders to deploy these solutions via Google's Cloud Platform. You will maintain close partnership with Google's Cloud AI Engineering teams to build and constantly drive excellence in our products.

You will travel approximately 30% of the time for client engagements.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Build virtual agent solutions on Google's core conversational AI platforms such as Dialogflow.
• Work with customer technical leads, client executives, and partners to scope, manage, and deliver successful implementations of Contact Center AI solutions becoming a trusted advisor to decision makers throughout the engagement.
• Work with internal specialists, product, and engineering teams to package best practices and lessons learned into thought leadership, methodologies, and published assets.
• Interact with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines for successful client outcomes. Advocate for customer needs in order to overcome adoption blockers and drive new feature development based on your field experience.
• Propose solution architectures and manage the deployment of cloud based virtual agent solutions according to complex customer requirements and implementation best practices.