Conversion Team Representative I

Special Projects Representatives are expected to work with our merchants, sales partners, and internal staff by delivering the highest level of service and professionalism. Shift4 Employees are expected to project a positive company image and experience through phone interaction, email, mail, task systems, and all other channels. Representatives are also expected to acquire an in-depth understanding of the entire merchant processing industry in addition to their role with the Special Projects & Conversion Team

Responsibilities

• Working on various special project/conversion campaigns that include, but are not limited to outbound/inbound calls to existing merchants to upgrade their processing equipment, as well as perform some technical updates when needed on our POS or Terminals
• Email and phone correspondence with our merchants and sales partners
• Acquiring a strong knowledge of our internal programs, such as our database, terminal vendors etc
• Reviewing QRG documentation with merchants to install new equipment on outbound calls

Qualifications

• Excellent listening, oral, and written communication skills
• Friendly and enthusiastic personality
• Strong attention to detail
• Excellent time management and organizational skills
• Resourceful and motivated to learn
• Reasoning and problem-solving skills
• Bilingual (English/Spanish) is a plus, but not required

Required Education and Experience:

• High school diploma or equivalent is preferred
• Knowledge of customer service core principles and practices
• Familiarity with the Microsoft Office Suite, with an emphasis on Excel
• 2+ years of computer technology experience preferred, but not required
• Experience working with POS equipment, registers, and touch screen devices is beneficial
• Person must be comfortable on the phone and in person for meetings, be proficient in MS-Office and be willing to do what it takes to help the team succeed our goals. We will be evaluating candidates based on how they interview, prior experiences,
• knowledge and references.