Coordinator, Client Services

As a Coordinator, Client Services, you will be supporting the daily operations of the Royalty Department within the Global Finance Shared Service organization. In this dynamic role, you will be the initial point of contact for our clients, assessing their service needs and coordinating with various departments within SME to ensure that all inquiries and requests are completed in a timely manner. The collaborative & diverse nature of this role provides a unique learning opportunity for someone looking to gain experience and knowledge of the music business.

• Utilize the JIRA issue tracking system to perform an initial review of inquires & requests, ensuring that all relevant information is coded in the issue and routed to the appropriate internal stake holders for completion
• Assist with researching inquiries and following up with clients to procure the necessary information & documentation required to address our clients’ service needs & remain compliant with SME processes
• Assist with administering the review of Global Cash-Out requests by directing approval requests to the proper record labels/affiliates, ensuring complete reviews are performed, and the final status is documented
• Prepare monthly/quarterly reports on the status of internal & external inquiries
• Assist in workflow design improvements focused on enhancing quality and efficiency of work

• You have an Associates or Bachelor’s Degree, preferably in Business Administration with 1-2 years of related work experience
• You have a strong proficiency in MS Excel, Word, & Outlook and possibly some experience with an issue tracking system like JIRA
• A well organized, detail oriented professional with ability to multi-task and prioritize work to meet deadlines
• You possess strong interpersonal communication skills, and an ability to work collaboratively with various Sony Music teams
• You are a critical thinker with excellent problem solving skills

• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
• A modern office environment designed to foster productivity, creativity, and teamwork
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans
• We invest in your professional growth & development
• Time off for a winter recess

This position requires that the job candidate be fully vaccinated against COVID-19.  Please note that an applicant will be considered fully vaccinated two weeks after their second dose in a 2-dose vaccine series (Pfizer or Moderna), or two weeks after a single-dose vaccine (Johnson & Johnson’s Janssen vaccine).  The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccine status or any indication of a possible request for an accommodation when submitting your application materials.  If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.