Coordinator, Client Services - non-recruit

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

As a Coordinator, Client Services, you will be supporting the growing & evolving global administration needs of Sony Music’s industry leading Artist Portal system. You will liaise with Royalty Operations as well as other SME business units to maximize the full potential and productivity that the Artist Portal can provide to its internal & external user base. This role will also provide you with a unique opportunity to be exposed to the world of analytics in the music business.

What you'll do:

• Assist with researching inquiries and following up with clients to procure the necessary information & documentation required to address our clients’ service needs & remain compliant with SME processes
• Utilize the JIRA issue tracking system to perform an initial review of inquires & requests, ensuring that all relevant information is coded in the issue and routed to the appropriate internal stake holders for completion
• Maintain data integrity & performance of the Artist Portal by ensuring royalty info is properly interfacing between systems and response times are acceptable for a positive user experience
• Provide first level analysis of royalty inquiries and escalate to Royalty Operations when necessary
• Serve as the first point of contact for client inquiries and vendor change requests received via telephone, email, & fax 

Who you are:

• You have an Associates or Bachelor’s Degree, preferably in Business Administration with 1-2 years of related work experience
• You have a strong proficiency in MS Excel, Word, & Outlook and possibly some experience with an issue tracking system like JIRA
• A well organized, detail oriented professional with excellent written & oral communication skills
• You possess the ability to multi-task and prioritize work to meet deadlines
• You are a critical thinker with excellent problem solving skills

What we give you:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.