Coordinator I, Donation Support

Summary

This position is responsible for being the first point of contact for eye donor referrals. With moderate supervision, performs the intake of referrals, screening of donor information for transplant or research suitability, communication with next-of-kin, and the coordination of eye tissue recovery and tissue transportation.

Fair Labor Standards Act Status: Non-Exempt

Essential Job Functions

• Coordinates the recovery of donated human eye tissue with other procurement agencies, hospitals, medical examiners/coroners and funeral homes.
• Dispatches technicians to perform services.
• Screens medical/social/behavioral history to determine donor eligibility. Contacts medical professionals for donor medical or ophthalmic history, and other follow-up as necessary.
• Approaches next-of-kin to conduct interviews and obtain authorizations.
• Provides accurate and detailed information regarding donor history to staff via systems and written and verbal communications.
• Handles all donor-related information in a confidential, professional manner.
• Maintains professional relationships with physicians, physician staff, hospital/surgical center staff, peers, other eye banks, and other agencies.
• Serves as the back-up to field after-hours telephone calls for any departments within the Eversight organization.
• Provides weekend coverage and works on-call shifts as assigned.
• Demonstrates a commitment to the Mission and Values of Eversight.
• Other Duties: New tasks, duties and responsibilities may be added at any time, with or without notice to the employee. This job description is not intended to cover or describe all of the tasks, duties and responsibilities the employee may be required to or asked to perform.

Hour Availability:

Night Shift: 6:00pm-6:30am or Day Shift: 6:00am-6:30pm

Hybrid Position: 1-2 days/week expected in-office

Qualifications

Education: Undergraduate studies in related field preferred.

Experience: Experience in medical field preferred.

Skills: The ability to communicate effectively and empathetically with those in various emotional states. Effective planning and execution of complex tasks. Ability to interact professionally with peers and healthcare staff.

Must have Valid driver's license.

Work Environment & Physical Demands

Work is primarily performed in a normal office environment. While performing the duties of this job, the employee is frequently required to sit for long periods of time. Routine use of computer, phone and fax. Limited noise, room temperature fluctuation and dust are possible. Availability to work any shift, any day of the week as the Donation Support Center operates 24 hours a day, 7 days a week. Use of own vehicle may be required when traveling within the service area. The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Organizational Relationship

Reports to Manager or Director.